What should I do if my Fast-Weigh application won't sync records to the cloud?
If internet connection is lost or something goes wrong when the program tries to sync new truck, order, or ticket records to the web portal, you may encounter an Unsynced Record notice or an error code upon attempting to sync.
Error Return Code -99
Error Return Code -214...
If you have one or more Unsynced Records and your application won't sync properly, contact TAC Insight Customer Support as soon as possible.
Reach us by phone during business hours at 865-219-2980. We are open Monday-Friday, from 8:00 AM-5:00PM Eastern US time or you may email us at email@example.com
Can I still ticket if my Fast-Weigh Application is offline?
Yes! You can still run tickets and add trucks while the app is disconnected from the cloud.
While offline, you may keep running tickets as normal. Any unsynced tickets will sync up to the portal once the error has been repaired by our Support team.
If needed, advise other members of your organization that tickets are not currently syncing to the web portal.
You can also add new Trucks to existing Haulers while disconnected.
New Haulers and new Orders cannot be added while the app is unable to sync with the cloud.
To prepare for an offline situation, we advise you to create a Global Hauler, Customer, and Order that trucks and tickets can temporarily be added to.
Example: Hauler ID: Global Customer ID: Global Customer Order Name: All-Products Open Order
Later, once a connection has been re-established, Trucks and Tickets will need to be edited from the web portal or on the ticketing application and moved to the correct Hauler, Customer, and Order.
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