# Why does my E-Ticket look different than my archived ticket? ## Archive PDF A Ticket's **Archive** PDF is made when the ticket is created in the **Scale App** and sent to the portal. The Archive PDF ***does not*** update or change after its initial creation. ## E-Ticket PDF The **E-Ticket** PDF is created at the same time as the **Archive** PDF, however the **E-Ticket** will update its values based on any changes made to **Orders, Pricing,** and **Customers.** *** If the **E-Ticket** and the **Archive** have different values from one another, it is because there have been changes made in the portal to something the ticket was referencing: therefore the **E-Ticket** has updated to reflect the changes while the **Archive** has not. *** ## References {% content-ref url="/pages/mtOV4ORCSb8o9w3VEO4s" %} [Ticket Query](/fast-weigh-knowledge-base/references/web-portal/tickets/ticket-query.md) {% endcontent-ref %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-does-my-e-ticket-look-different-than-my-archived-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.