Why does my E-Ticket look different than my archived ticket?
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A Ticket's Archive PDF is made when the ticket is created in the Scale App and sent to the portal.
The Archive PDF does not update or change after its initial creation.
The E-Ticket PDF is created at the same time as the Archive PDF, however the E-Ticket will update its values based on any changes made to Orders, Pricing, and Customers.
If the E-Ticket and the Archive have different values from one another, it is because there have been changes made in the portal to something the ticket was referencing: therefore the E-Ticket has updated to reflect the changes while the Archive has not.
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