> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-does-my-e-ticket-look-different-than-my-archived-ticket.md).

# Why does my E-Ticket look different than my archived ticket?

## Archive PDF

A Ticket's **Archive** PDF is made when the ticket is created in the **Scale App** and sent to the portal. 

The Archive PDF ***does not*** update or change after its initial creation.

## E-Ticket PDF

The **E-Ticket** PDF is created at the same time as the **Archive** PDF, however the **E-Ticket** will update its values based on any changes made to **Orders, Pricing,** and **Customers.**

***

If the **E-Ticket** and the **Archive** have different values from one another, it is because there have been changes made in the portal to something the ticket was referencing: therefore the **E-Ticket** has updated to reflect the changes while the **Archive** has not.

***

## References

{% content-ref url="/pages/mtOV4ORCSb8o9w3VEO4s" %}
[Ticket Query](/fast-weigh-knowledge-base/references/web-portal/tickets/ticket-query.md)
{% endcontent-ref %}