Account and Administration

General Settings

Change Password

This allows you to change your current password. You must enter a minimum of six characters. We recommend using stronger passwords as they are more secure, which are generally 8-16 characters, and include both uppercase and lowercase characters, numbers, and symbols.

Enabling Two Factor/Multi-factor Authentication is also recommended, which is detailed on the next tab.

FastWeigh1988! would seem like a strong password, but companies often use names or foundation years that are easily guessed. Making your password unique will help protect your account.

Two Factor Setup

Two Factor or Multi-factor Authentication uses an external application to randomly generate a unique string of characters or numbers that change after a set time, and adds an additional layer of security to your account. This can be done using apps such as Microsoft Authenticator, Google Authenticator, or Authy.

Fast Weigh will provide a QR code for you to scan and pair with your MFA app of choice, and then request the string of characters to be entered, securing your account.

Physical keys, such as the Yubikey, also exist, but are not required to use Fast Weigh.

Clear Grid Filters

Grid Filters are found throughout the Web Portal and used to filter requested information. This filter is manually applied to only show specific information that Contains or Equals the text input by the user, which can sometimes result in limited information being presented. Clearing any stored Grid Filters will restore the Web Portal to "default" when searching or querying between tabs.

Related Accounts allows Admins to switch between tenant and customer IDs. This is a two-click option that allows medium/large organizations to manage multiple accounts from the Fast-Weigh Web Portal.


Logging out can help keep your account and information safe, especially if the computer is a shared workstation.


This shows the current user that is signed in to the Fast Weigh Web Portal. If you have an individual login and you are not the user signed in, it is best to Logout and re-enter your credentials.


User Administration

This section allows you to to assign users within your organization various roles based on their job responsibilities.

A full breakdown can be found in our Roles and Responsibilities article.

It is best practice to assign at least two users to have Admin permissions. This way, there is a backup user should the primary be locked out or unavailable to make changes.

Portal Settings

The settings in this section are used to customize the Web Portal to your company needs. For example, if your company policy requires a password change after 90 days, if you need your invoices to start at a certain number, if you're only interested in measuring product by Load, or if you need a specific billing export format.

User Defined Fields

The User Defined Fields are editable fields to enter custom information. These will be displayed within the Web Portal in the Ticket Entry, Order, Truck, and Customer tabs


The Devices menu will show the current active devices and allow company Admins easier management of their devices, include the scale house computer, mobile ticketing apps via tablets and smartphones, or unattended kiosks. (Link to UAKs) Each device is assigned an ID and PIN and tied to a specific location.

If you are relocating your scale house but still using the same equipment that Fast Weigh is currently licensed for, you do not need to acquire a new license. However, if you upgrade equipment, have an emergency replacement, or need help relocating, please contact Fast Weigh Support for assistance.

API Information

The Fast-Weigh REST & GraphQL APIs allow system integrators to interface with the Fast-Weigh data model to extend functionality and/or extract data for third-party use. For additional information on this, please refer to our API Documentation for a complete overview, including educational material for REST and GraphQL.

Import Format

The Input Format allows you to input information from a previous ticketing system. After exporting from the previous system, you will need to prepare the web portal to accept the imported information. You will need to match the exported columns based on the predetermined locations within Fast Weigh.

Accounting Periods

The Accounting Period will need to be set manually based on your accounting software. This is set into Fast Weigh to assist with bookkeeping based on the assigned date range.

Email Bounce Report

The Email Bounce Report is used to track emails sent via the Web Portal. For example, when sending an Invoice to, you can view this area to see if there was an issue when sending to the contact. The Description will provide some information on the reason for the bounce, while the Details will list the reason for the failure.


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