Why are my requested custom ticket changes not showing on my tickets?

If you request changes to your custom ticket we will notify you when the changes have been uploaded. However, you will need to update your report formats from the portal on the Desktop Ticketing App to pull in this change:

1. Click the "Settings" button on the top right of the screen

2. Click the "Reports" tab

3. Click the "Update from Portal" button

4. This will take a few seconds to update, and then you can close the popup that details the updates.