# Why are my requested custom ticket changes not showing on my tickets? If you request changes to your custom ticket we will notify you when the changes have been uploaded. However, you will need to update your report formats from the portal on the Desktop Ticketing App to pull in this change: 1. Click the "Settings" button on the top right of the screen 2. Click the "Reports" tab 3. Click the "Update from Portal" button 4. This will take a few seconds to update, and then you can close the popup that details the updates. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-are-my-requested-custom-ticket-changes-not-showing-on-my-tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.