How do I reset my password?

Password Resetting can only be done by users with the "Admin" role. If you are not an Admin, please contact your Web Portal's Admin for assistance.


  1. In the Web Portal hover over Admin Settings (Gear Icon in the top right corner)

  2. Go to User Administration

  3. Find the User and click the Edit button

  4. If the user has attempted to log in too many times, their account will be locked. Make sure to uncheck the "Lock User" check box if it is visible.

  5. Click "Send Reset Email"

An email will be sent to the user prompting them to create a new password.

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