# How do I reset my password?

{% hint style="warning" %}
Password Resetting can only be done by users with the "**Admin**" role. If you are not an **Admin**, please contact your Web Portal's Admin for assistance. 
{% endhint %}

***ADMINS ONLY:***

{% stepper %}
{% step %}

### Navigate to \[ Settings > User Accounts ]

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2F0MhXto8VO3PuuoCpzDTY%2Fimage.png?alt=media&#x26;token=2e8ac996-bde4-4bef-b12e-8e088bdffa9c" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Find User and Edit

Find the appropriate User and click the **\[ Edit ]** button

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FyW7JYX8tjX2KZ4J7eHZi%2Fimage.png?alt=media&#x26;token=bf148e2a-e395-47b3-a361-3fc3240e9d7d" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Unlock User Account

If the user has attempted to log in too many times, their account will be locked. Make sure to click the **\[ Unlock User ]** button if it is visible.

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FCX9hFMaQybo7fpnJkVmn%2Fimage.png?alt=media&#x26;token=1c46fe79-4fa3-4c83-a964-a00d67056375" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click \[ Send Reset Email ]

Click the \[ Send Reset Email ] button

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2Fo7CLkeEMZEtFNBMnBMxR%2Fimage.png?alt=media&#x26;token=71212c46-07d7-46e9-bf2e-b3b73fe06a81" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
An email will be sent to the user prompting them to create a new password.&#x20;
{% endhint %}
{% endstep %}
{% endstepper %}