> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/how-do-i-reset-my-password.md).

# How do I reset my password?

{% hint style="warning" %}
Password Resetting can only be done by users with the "**Admin**" role. If you are not an **Admin**, please contact your Web Portal's Admin for assistance. 
{% endhint %}

***ADMINS ONLY:***

{% stepper %}
{% step %}

### Navigate to \[ Settings > User Accounts ]

<figure><img src="/files/03VvhleRyUdbupuEuvSE" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Find User and Edit

Find the appropriate User and click the **\[ Edit ]** button

<figure><img src="/files/v7KcMsL0hBxuOZgLbNDs" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Unlock User Account

If the user has attempted to log in too many times, their account will be locked. Make sure to click the **\[ Unlock User ]** button if it is visible.

<figure><img src="/files/1txPFQWfRmquR1fc7IIg" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click \[ Send Reset Email ]

Click the \[ Send Reset Email ] button

<figure><img src="/files/iLL5MD7GeNz6HwquQ5w6" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
An email will be sent to the user prompting them to create a new password.&#x20;
{% endhint %}
{% endstep %}
{% endstepper %}