Web PortalContact Support

How do I reset my password?

Password Resetting can only be done by users with the "Admin" role. If you are not an Admin, please contact your Web Portal's Admin for assistance.

ADMINS ONLY:

1

Navigate to [ Settings > User Accounts ]

2

Find User and Edit

Find the appropriate User and click the [ Edit ] button

3

Unlock User Account

If the user has attempted to log in too many times, their account will be locked. Make sure to click the [ Unlock User ] button if it is visible.

4

Click [ Send Reset Email ]

Click the [ Send Reset Email ] button

An email will be sent to the user prompting them to create a new password.

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