> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/references/mobile-app/setup/mobile-ticketing-app.md).

# Mobile Ticketing App

## Mobile Ticketing Setup <a href="#mobile_ticketing_setup" id="mobile_ticketing_setup"></a>

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5ddbf1c22c7d3a7e9ae46153/file-LXySJQ3YvN.png" alt=""><figcaption></figcaption></figure>

When you  Open the app for the first time, you will be prompted to select Ticket mode, POD mode, or Haul mode. For Mobile Ticketing, select the Ticketing mode.

### Logging In

* Customer ID and Customer PIN - To get your Customer ID and PIN, contact us at <support@tacinsight.com> or call 865-219-2980 during business hours.
* Device ID and PIN - These can be found on the [Web Portal](https://portal.tacinsight.com/) by going to Devices > Mobile.
* Operator Name - The name of the person operating the App

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5ddbf1d004286364bc922824/file-aHBbAIFBQ8.png" alt=""><figcaption></figcaption></figure>

* Click on the back arrow to go to the main Dispatching screen.
* Sync the app to ensure all of your Settings have been entered correctly.
* Click on the settings button to finish configuring the app.

### Settings

* Lock Settings - Turn this on to lock the Mobile App settings behind a password (this will be the Device Pin)
* Font Size - You can set a smaller or larger font size for the app here.&#x20;
* Use Multi Mode - You can turn this on to allow switching between the Ticket, POD, and Dispatching modes.
* Ticket+POD - Turn this on to add a quick-switch button between Ticketing and POD modes.
* Require GPS - Require GPS to be turned on to record the location of the ticket.
* Real Time Ticket Upload - Turn on to upload all new Tickets to the Web Portal as they are created.<br>
  * *Note: If you are ticketing without an internet connection and syncing up later, make sure that this setting is off.*
* Use Picture (Ticket) - Turn on to allow capturing a photo when creating a ticket.
* Use Signature - Turn on to use a digital signature when creating a ticket.
* Entered Weight Is - Set to capture a Net weight or Gross weight when entering the ticket.
* Measuring Units - Set the type of units used (imperial or metric).
* Unit of Measure - Set the unit used
* Retain Ticket for (Days) - How long the system locally saves ticket data<br>
  * *We recommend not exceeding 7 days, since more data can impact the speed of the system by using excess memory.*
* Phase/Cost Type Update - Adds Phase and Cost Type fields to the ticketing screen.
* Allow Expired License/Insurance - Turn off to prevent ticketing a truck if their License or Insurance is expired and needs to be updated.
* Print Ticket - (must be on to print) Turn on if you are using a mobile printer.<br>
  * *Note: Mobile printing is only supported with Air Print enabled printers for iPhone.*
  * Advanced Printing - Turn this on to configure your mobile printer to automatically print a ticket.
  * * Printer Type - Set the brand of printer you are using: *Zebra, Star Micronics, or Rongta*
    * Search for Bluetooth Printer - Use the blue button to search for your Bluetooth printer and save it in the app settings
    * Print PDF - Turn this on to configure the size of the printed ticket.
    * Printer DPI - Set the dots-per-inch for the printer.
    * Print Width - Set the width of the printing area.
    * *Note: Click on the "i" icon to see suggested defaults by printer type.*
  * Number of Copies - This sets the default number of copies of the ticket to print
* Ticket Mode - Set to Create for creating new Fast-Weigh tickets from scratch. Set to Receive for recording tickets from outside sources.
* Turn Around Time - This sets a limit on how quickly tickets can be created in succession.
* Calculate Truck Time - Turn on to calculate how many hours a truck has hauled on an order if a product uses the *Hours Unit of Measure (*&#x62;ased on first and last load times).
* Use Requests - Enable this setting to tie a ticket to a [Request](https://tacinsight.zohodesk.com/portal/en/kb/articles/38-dispatching).

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5ffc9643bb5c6f7434e0fab0/file-FhvPzk7XVL.png" alt=""><figcaption></figcaption></figure>