> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/tutorials/using-the-ticket-query.md).

# Using the Ticket Query

The Ticket Query is essentially a search engine for looking up tickets. To view the ticket query navigate to Tickets > Ticket Query.

<figure><img src="/files/0fPGzaD20nGi5TMU8MJS" alt=""><figcaption><p>Tickets > Ticket Query</p></figcaption></figure>

The Parameters found at the top of the screen allow you to filter down ticket data

<figure><img src="/files/mH2RcpgkAa4kOzeHxQsX" alt=""><figcaption></figcaption></figure>

By default, the Ticket Query will load with today's date entered in the Date Fields.&#x20;

<figure><img src="/files/J3HKejO4J5QXnqVLmfOI" alt=""><figcaption><p>Set the Date Range</p></figcaption></figure>

Click the Query button to search for tickets:

<figure><img src="/files/LcY01miemTUVE7rua76B" alt=""><figcaption><p>Query Button</p></figcaption></figure>

The Grid View on the lower half of the screen will list the tickets found in the query:

<figure><img src="/files/r5eOvbR3QXFtmkbpBkrh" alt=""><figcaption></figcaption></figure>

Clicking the Edit button allows you to modify the ticket:

<figure><img src="/files/EDI9unoncASKIRZojSsJ" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/jQnIK647LF8UsOcXxIch" alt=""><figcaption></figcaption></figure>

If you make an edit, the system will require you to leave a revision note.&#x20;

Tickets that have been invoiced cannot be edited. You will need to remove them from the invoice before making any changes.

If a ticket is voided you will not see it in your query unless the Voids Check Box has been checked:

<figure><img src="/files/1BWXBarQpSlO68O1Vepg" alt=""><figcaption></figcaption></figure>

You can export Archived PDFs or the current query to Excel by using the respective buttons:

<figure><img src="/files/bL6YxEi3prkxVXQ7plb4" alt=""><figcaption></figcaption></figure>