# How do I fix an unsynced record? {% hint style="warning" %} Unsynced Records require assistance from our support team to resolve. Please contact us by calling ( *865-219-2980* ) or emailing *( * ) Our support hours are 8 am - 5 pm Eastern, Monday - Friday, if you need assistance outside of these hours you can leave a voicemail or email us and we will do our best to reach out as soon as possible. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/how-do-i-fix-an-unsynced-record.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.