> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-does-changing-the-pricing-template-not-update-my-orders.md).

# Why does changing the pricing template not update my orders?

Changing the **Default Pricing Template** on the [**Product Setup**](https://portal.fast-weigh.com/ProductsAndPricing#) page will not update an Order's selected Pricing Template.

<figure><img src="/files/AGLomyLtvuw0P5LMy2Fu" alt=""><figcaption><p>Level 3 is the selected Pricing Template default</p></figcaption></figure>

The **Pricing Template** default changes what **Pricing Template** is defaulted to when creating a new **Customer**.

<figure><img src="/files/6Ho8MrbmabUsHKIKJzJs" alt=""><figcaption><p>Since Level 3 is the default, when creating a new Customer that template is already selected</p></figcaption></figure>

The **Pricing Template** on a **Customer** tells an **Order** what to set it's **Pricing Template** to when a **Customer** is set on an **Order**.

<figure><img src="/files/uTgDi6usbXLLnCcNrKNg" alt=""><figcaption><p>Since the Customer has Level 3 as their Pricing Template, that template is set upon selecting that Customer</p></figcaption></figure>

The **Pricing Template** on an **Order** can be changed from what it is set to initially, but it must be done on the Order level.&#x20;

{% hint style="info" %}
To change the pricing template on an Order, please follow the walkthrough below.
{% endhint %}

## How to Change the Pricing Template on an Order

{% stepper %}
{% step %}

### Navigate to \[ Orders > Orders ]

<figure><img src="/files/WfW8oDUyShbhFVYfprGu" alt=""><figcaption><p><a href="https://portal.fast-weigh.com/Order">or Click Here</a></p></figcaption></figure>
{% endstep %}

{% step %}

### Find your Order

Use the dropdown filters or search directly for the order you wish to edit and hit **\[ Refresh ]**

<figure><img src="/files/tTDuBephfeuvPUHD2Ppo" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click \[ Edit ]

Select the edit button in the rightmost column of the order

<p align="center"> <img src="/files/v7KcMsL0hBxuOZgLbNDs" alt=""></p>
{% endstep %}

{% step %}

### Select your Pricing Template

<figure><img src="/files/U3p6KW7nnu4tiVAPbQGk" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Save & Close

Once you've finished making your changes, select the **\[ Save ]** Button

<figure><img src="/files/pIopKrz1Q7WUKanVczQX" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/n5thGN7A2wSCOlMqltYB" alt=""><figcaption></figcaption></figure>

You will see a blue confirmation saying the Order has Saved, at which point you can safely close the window by clicking the **\[ Close ]** button.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
*If you have further questions or require help, please contact the Fast-Weigh Support team by phone or email for assistance at:*

*865-219-2980*

[*support@tacinsight.com*](mailto:)&#x20;
{% endhint %}