# Why does changing the pricing template not update my orders?

Changing the **Default Pricing Template** on the [**Product Setup**](https://portal.fast-weigh.com/ProductsAndPricing) page will not update an Order's selected Pricing Template.

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2F8fixnfA2lYpGjZFN4Af8%2Fimage.png?alt=media&#x26;token=b63a4a54-4958-4adb-b789-a7e28ca5ad56" alt=""><figcaption><p>Level 3 is the selected Pricing Template default</p></figcaption></figure>

The **Pricing Template** default changes what **Pricing Template** is defaulted to when creating a new **Customer**.

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2Fpp2IT0XMH5QIkhlPVUSm%2Fimage_2025-07-10_094812538.png?alt=media&#x26;token=bcd013ea-96c3-439c-8e6e-0a7db0bc8e66" alt=""><figcaption><p>Since Level 3 is the default, when creating a new Customer that template is already selected</p></figcaption></figure>

The **Pricing Template** on a **Customer** tells an **Order** what to set it's **Pricing Template** to when a **Customer** is set on an **Order**.

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FLFu0Cd7AsyNGhFXlM81s%2Fimage.png?alt=media&#x26;token=085fc532-b25d-48ab-a2a2-32ace064f318" alt=""><figcaption><p>Since the Customer has Level 3 as their Pricing Template, that template is set upon selecting that Customer</p></figcaption></figure>

The **Pricing Template** on an **Order** can be changed from what it is set to initially, but it must be done on the Order level.&#x20;

{% hint style="info" %}
To change the pricing template on an Order, please follow the walkthrough below.
{% endhint %}

## How to Change the Pricing Template on an Order

{% stepper %}
{% step %}

### Navigate to \[ Orders > Orders ]

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FBFiARz5A0wHqDfxLsQEC%2Fimage.png?alt=media&#x26;token=2d2c5fa7-1c18-4483-af8f-1cfd85633417" alt=""><figcaption><p><a href="https://portal.fast-weigh.com/Order">or Click Here</a></p></figcaption></figure>
{% endstep %}

{% step %}

### Find your Order

Use the dropdown filters or search directly for the order you wish to edit and hit **\[ Refresh ]**

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FWxBkqMsav4qdlTddd1xb%2Fimage_2025-07-10_092128753.png?alt=media&#x26;token=b9935498-ecf6-46f4-85e2-8ab7368010a9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click \[ Edit ]

Select the edit button in the rightmost column of the order

<p align="center"> <img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FyW7JYX8tjX2KZ4J7eHZi%2Fimage.png?alt=media&#x26;token=bf148e2a-e395-47b3-a361-3fc3240e9d7d" alt=""></p>
{% endstep %}

{% step %}

### Select your Pricing Template

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FSE0hQZRvbkNEFC6dCwBF%2Fimage_2025-07-10_092428053.png?alt=media&#x26;token=facc2025-90c2-420b-9d9d-32c843dd3b8b" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Save & Close

Once you've finished making your changes, select the **\[ Save ]** Button

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FdK6ok8PW6XsHKAHPoOJB%2Fimage.png?alt=media&#x26;token=5d6e7a83-f58a-4661-a2af-93ff8958f586" alt=""><figcaption></figcaption></figure>

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FBPT5b2xx1y8zNb2oeZLy%2Fimage.png?alt=media&#x26;token=0fe97d0a-8e31-4858-b2b3-b0e1c9442a7a" alt=""><figcaption></figcaption></figure>

You will see a blue confirmation saying the Order has Saved, at which point you can safely close the window by clicking the **\[ Close ]** button.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
*If you have further questions or require help, please contact the Fast-Weigh Support team by phone or email for assistance at:*

*865-219-2980*

[*support@tacinsight.com*](mailto:)&#x20;
{% endhint %}