Lanes & Ticketing


Lanes can be set for both inbound and outbound scales or multi-yard locations. To review the process for setting up lanes, please check out this article.

Lane Selection

When ticketing between multiple lanes, the intended lane will be highlighted when selected for ticketing. The current scale weight will also be available to view to assist with determining the correct lane to ticket when using multiple scales, or inbound/outbound locations.


The selected lane can be viewed at the top of the the ticketing screen. You will need to ensure the correct lane is selected if you are ticketing between multiple lanes.

The ticketing screen displays information related to the current ticket being created. This includes the following:

  • Truck: The selected truck or hauler.

    • Repeat Last: One-click repeat of the previous ticket after the truck has been selected.

    • Tare: Captures a new tare weight of the selected truck.

    • Check-in: Marks the truck as In-Yard.

    • Assign: Assigns the truck to the order product.

  • Customer: The selected Customer.

    • Customer Info: The Customer ID, Credit Status, and Address

  • Order: The selected Order.

    • Order Info: The Order #, the Pay Type, and Direction.

  • Product: The selected Product.

    • Product Info: The Product ID, the associated Yard, Tax Code, and Unit of Measurement.

  • UDF: The UDF (if available) used for this ticketing lane. In the image above, the field for "PO Number" is a UDF that has been activated for this lane. Click here to review setting up a UDF.

  • Order Info and Ticket Note: These fields are populated manually, or when creating the order and contain information such as Delivery Notes or Addresses.

  • Scale: The current weigh detected by the scale, which displays the Gross, Tare, and Net values. When using manually entry, you do not have the option to Accept or Override weights.

  • Cost Breakdown: Displays the Material, Freight, and Surcharge (if applied) for the current product weight.

  • Image: An image of the truck, product, or other scale view if a camera is available.

Dispatch Requests

When a Hauler has been enabled for Dispatch, a selection menu will appear above the Customer menu. This will allow a selection to be made of existing Requests assigned to this Hauler. The information available is then filled in below to provide:

  • Reference #: The set reference number for this request.

  • Quantity: The quantity set for this request.

  • Fulfilled: The amount fulfilled on this request.

After the order, product, and weight have been selected, you will have different options available. Depending on the direction of the ticket, you may have a different selection. You will also have the option to reset the ticket selections, or choose a different printer if one is available.


  • Create Ticket: Allows you to create a ticket.

  • Create and Pay Ticket: Allows you to create a ticket and accept payment. This will provide the option to select the ticket from the payments menu.

  • Add to Multiproduct Ticket: Creates a multiproduct ticket, which will display the ticket information below the scale and cost breakdown.


  • Create Pending: Creates a pending ticket. This allows the incoming order to be dropped, and the ticket to be finalized when the truck has completed the inbound order and is ready to exit the location.

  • Create and Pay Ticket: Allows you to create a ticket and accept payment. This will provide the option to select the ticket from the payments menu.


Ticket History is available on the ticketing screen based on the truck currently being ticketed. In the above example, multiple tickets had been created throughout the day. From here, you can select a ticket associated with the truck to review the order info or reprint the ticket from the same menu. Pending Inbound tickets will display in blue with a delete icon. These tickets can be selected, which will automatically fill in the related information, and allow you to finalize the pending ticket.

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