# Can I connect my scale to the ticketing app?

**Yes**, you can connect a scale either over **IP Address** or **Serial-to-USB** connection, to the **Ticketing App**.

{% hint style="info" %}
*When setting up new scale, please contact the Fast-Weigh Support team by phone at 865-219-2980 or* [*support@tacinsight.com*](mailto:) *for assistance.*
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/can-i-connect-my-scale-to-the-ticketing-app.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.