# Ticket Query ### Filters and Grouping The Ticket Query is going to house all of the tickets that are synced from your *Ticketing Application.* Here you are able to filter your search utilizing the filter parameters at the top of the Ticket Query screen.

Each of the filter parameters are as described in the following: * **Region** - Specify region associated with the ticket - ***This must be set in order to filter by Order*** * **Location** - Specify location associated with the ticket * **Yard** - Specify yard associated with the ticket * **Customer** - Specify customer associated with ticket * **Order** - Specify the order that was ticketed on * **Product** - Specify the product that was ticket on * **Hauler** - Specify the hauler that was ticketed on * **Truck** - Specify the truck that was ticketed on * **Ticket #** - Enter a specific ticket number to find a single ticket * **MP Tkt #** - Enter a specific ticket number associated with a Multi-Product Ticket to return all the ticket *Ex. Entering MP Tkt #: 1001 will return tickets 1001.1, 1001.2, 1001.3, if you utilize a multi-product ticket* * **Operator** - Specify an operator to narrow down to one Ticketing App user * **Batch #** - Specify a batch number the ticket(s) have been assigned to * **Invoice #** - Specify an invoice number the ticket(s) have been assigned to * **Date** - Set the To and From to specify a date range of interest * **PO Num** - Specify a PO number the ticket(s) have been assigned * **Type** - Set the type of ticket you are trying to view * **Current** - This filter will include all your most current tickets: Original tickets(Version 1) and the Rebilled tickets(Version 3) * **Original** - This filter includes all Version 1 of your tickets, even if they have been Credit/Rebilled * **Credit** - This filter will show any tickets you have Credit/Rebilled and will show Version 2, which is the Credit ticket * **Rebilled** - This filter will show any tickets you have Credit/Rebilled and will show Version 3, which is the Rebilled ticket * **All** - This filter will show all tickets, including original tickets and Credit/Rebilled tickets * **Voids** - Checking the Voids box will show any tickets that have been voided, whether they have been voided from the web portal or the ticketing app * **Group by Columns** - You can also drag any column and drop it on the ***"Drag a column header and drop it here to group by that column"*** to group by a specific column header ### ETicket and Edit The Ticket Query table provides all the information on the tickets that have been ran. You are able to print ETickets, Archived PDFs, as well as Exporting PDFs and an Excel spreadsheet of all tickets you have queried.

If you click the ETicket button on a given ticket it will download a PDF of the ETicket format of the specific ticket. This can be used for quick reference or any other company need. To edit an individual ticket you can click the

button to pull up the *Edit Ticket* window:

You may make any adjustments necessary to the ticket in this window, and you must leave a **Revision Note** before clicking *Save*. The **Revision Note** is to help keep record of edits to a ticket, and should be contain enough details to give reason for the edit. ### Revision Notes and Archived PDFs Scrolling to the right of the Ticket Query Table you will find other useful buttons, such as the Revision and Archived PDF buttons. An **Archived Ticket** is an image of the ticket as it was originally created in the ticketing app, before any edits or revisions were made. {% content-ref url="/pages/UEiN2RxZdjZ5HVgbNFxV" %} [Why does my E-Ticket look different than my archived ticket?](/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-does-my-e-ticket-look-different-than-my-archived-ticket.md) {% endcontent-ref %}

Revision and Archived PDF buttons on Ticket Query Table

If you click the

button the *Ticket Notes* pop-up window will come up:

This will show any notes related to the ticket, such as in the above example. The ticket was removed from an invoice, and then an *Edit* was made to the ticket and a Revision Note was left. This screen will show what *Action* was taken to create the note, the *Revision Date,* who the ticket was *Revised By*, and the related note. If you click the

button you will download a PDF of the ticket that was printed at the time of ticketing. This PDF will match the ticket that is printed at the scale house, and this can be useful for seeing differenced between an edited ticket and the original. ### Image, Signatures, and Ticket Notes Next to the Archived PDF on the Ticket Query Table you will see the buttons for Image, Signature, and Ticket Notes. These only populate if you are using a camera for the images, if you require driver signature, and if someone enters a ticket note either at the time of ticketing or in an edit.

Image, Signature, and Ticket Note buttons on Ticket Query Table

If you click the

button you will be able to view the image that was captured at the time of ticketing:

You are able to rotate the image as well as print the image if need be. If you rotate the image you must click *Reset* to get the image back to the original orientation. If you click the

button you will download a png of the driver signature that was captured at the time of ticketing. If you click the

button you will be able to view the note that was taken at the time of ticketing:

This note will contain the Ticket #, the Operator, and the note that was taken. *** ## How To Guides {% content-ref url="/pages/RnUK7CYBZbWzbVD2PF2w" %} [Edit via Ticket Query](/fast-weigh-knowledge-base/how-to-guides/how-to-edit-records/how-to-edit-tickets/edit-via-ticket-query.md) {% endcontent-ref %} *** ## Related FAQs {% content-ref url="/pages/UEiN2RxZdjZ5HVgbNFxV" %} [Why does my E-Ticket look different than my archived ticket?](/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/why-does-my-e-ticket-look-different-than-my-archived-ticket.md) {% endcontent-ref %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tacinsight.com/fast-weigh-knowledge-base/references/web-portal/tickets/ticket-query.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.