How to Import Tickets
The Ticket Import screen allows you to build an interface with files from a ticketing system used previously, or with an outside company’s ticketing data that needs to be recorded.
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The Ticket Import screen allows you to build an interface with files from a ticketing system used previously, or with an outside company’s ticketing data that needs to be recorded.
Last updated
Navigate to "Settings" > "Import Format"
Click on [+ New Format]
The minimum required fields are the Format Name and all fields with a "0"
Match your fields to the corresponding number of the column in your export with the column containing that information on your CSV
Click [✓Update]
Navigate to "Tickets" > "Ticket Import"
Select the ticket import Format, Import File (CSV), Region, Location and Yard
Click [Upload]
Go over the import and the CSV to correct any errors if present
Errors are shown in the right most column. This error is stating that the order being applied is not valid
Once all errors are cleared, the tickets will have green check marks next to them
Click the [Save] button
The tickets should now be imported and viewable from the Ticket Query