# Billing/AR {% hint style="info" %} ***Billing** is a default module in Fast-Weigh. To expand your **AR** and **Invoice** features, please contact support at 865-219-2980 or .* {% endhint %} *** ## Billing Billing allows you to batch tickets based on selected criteria to be invoiced or review your previous billings. You can adjust the [Portal Settings](/fast-weigh-knowledge-base/references/web-portal/account-and-administration/portal-settings.md) to show a break on the invoice between different presets that can be selected when querying tickets. **Billing History** is also where the **Credit/Rebill** option is contained. ### New Payment Allows batching tickets across your customers, orders, locations, and dates. When creating a batch, it is best practice to list the Batch # as the date of the batch creation to reference easier. ### Billing History Allows you to review previous batches based on the date, batch number, or specific invoice. This area also allows you to begin the **Credit/Rebill** process. *** ## Balance Dashboard This section allows you to review pending payments and statements across your customers, and allows you to print physical copies or send emails to the associated customer contacts. ## New Payment Allows you to enter payments through the Web Portal for your customers balance based on the selected invoices and tickets. ## Invoice / Payment Query The Invoice / Payment Query functions similar to the Ticket Query. Having an invoice or Batch to reference will allow you to view the transactional data, apply adjustments, or update its status. ## Payment Export Similar to the New Payment batching, batching tickets and payments to export to your external AR software can be achieved in this section, which also allows you to review previous batches and their content. ## Customer Credit If your customer overpays, has a late payment, or requests a refund, this can be managed in the Customer Credit screen. Selecting the customer will display the amount owed, and will change based on the credit or debit option selected. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tacinsight.com/fast-weigh-knowledge-base/references/web-portal/billing-ar.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.