# Setup

#### *Fast-Weigh Mobile Ticketing App* <a href="#fast-weigh_mobile_ticketing_app" id="fast-weigh_mobile_ticketing_app"></a>

*To add Mobile Ticketing to your Fast-Weigh subscription, contact us at 865-219-2980 or* [*support@tacinsight.com*](mailto:mailto:support@tacinsight.com)

FastWeigh Mobile Ticketing *is an optional feature add-on. To add Mobile Ticketing to your FastWeigh subscription, contact us today at 865-219-2980 or* <support@tacinsight.com.>

The Fast Weigh Mobile app has multiple functions that can be used to streamline and optimize operations in the field. We offer mobile Ticketing, [Proof-of-Delivery](https://tacinsight.zohodesk.com/portal/en/kb/articles/109-pod-query), and [Dispatching](https://tacinsight.zohodesk.com/portal/en/kb/articles/38-dispatching) available on your smart device.&#x20;

## Mobile App Installation <a href="#downloading_the_app" id="downloading_the_app"></a>

### Downloading the App <a href="#downloading_the_app" id="downloading_the_app"></a>

* Find the app on the [Google Play Store](https://play.google.com/store/apps/details?id=com.tacinsight.fwm\&hl=en_US) or [iPhone App Store.](https://apps.apple.com/us/app/fast-weigh-mobile/id1452847768)
* Search for "Fast Weigh Mobile."<br>

  <figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5ddbf2af04286364bc92282f/file-h8guGfOJnM.png" alt=""><figcaption></figcaption></figure>
* Install the app.

### Sideloading the Mobile App <a href="#sideloading_the_mobile_app" id="sideloading_the_mobile_app"></a>

In order to update your Fast-Weigh Mobile App to a beta version, you will need to contact Support first to determine if the update is necessary and to get the download link.&#x20;

Once you access the beta download page, you will select the Fast Weigh Mobile app from the download list.

![](https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd338042863444aa0ac22/file-l6zc1TvHe0.jpg)

Then, you will select your mobile operating system to begin the download of the newest beta app version.&#x20;

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd356042863444aa0ac25/file-U2L9GNKwRm.jpg" alt=""><figcaption></figcaption></figure>

Once the download is complete, tap the file from your notifications or downloads list to begin the update.&#x20;

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd38f2c7d3a352e912f69/file-UokhAenCFR.jpg" alt=""><figcaption></figcaption></figure>

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Click Install to begin the update.\
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<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd3d52c7d3a352e912f6e/file-IlVnRc8e4F.jpg" alt=""><figcaption></figcaption></figure>

*Note: This will simply update your app to a newer version, and should not delete any data or settings, but it is always a good idea to make sure you app is synced before performing any updates.*&#x20;

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd4ec042863444aa0ac3e/file-lMPXNS2ukq.jpg" alt=""><figcaption></figcaption></figure>

![](https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd5272c7d3a352e912f88/file-sSmLV9wRpD.jpg)

Once the app has finished installing the update, you can tap the Open button to open the app running the new version.&#x20;

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![](https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd65c2c7d3a352e912f93/file-8OjYKN1Eq4.jpg)

### What to do if the Install is Blocked? <a href="#what_to_do_if_the_install_is_blocked" id="what_to_do_if_the_install_is_blocked"></a>

If you have never sideloaded an app onto your device before, the install may be blocked by a security setting.

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You can fix this by going into your Settings > Security and setting Allow installation of apps from unknown sources to ON.

<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/5dadcbbb04286364bc90ab50/images/5f3fd67a2c7d3a352e912f96/file-JhdS5mT0OV.jpg" alt=""><figcaption></figcaption></figure>