Settings
The settings for the Desktop Ticketing App can shape the way that your operations function. please contact us at support@tacinsight.com or call 865-219-2980 during business hours if you need assistance with any of your Desktop App settings.
To get to your settings screen, navigate to the Settings button near the top-right corner of the app. If you are unable to determine the app icon, clicking the three dots to the right will provide text below each icon.
General
The General tab is the first settings screen you will land on.
Customer ID & Pin and Scalehouse ID & Pin - This is what ties your Ticketing App to your Web Portal.
Please contact us at support@tacinsight.com or call 865-219-2980 during business hours if you need assistance with this setting.
Sync on Startup - We recommend always having this on. This forces the program to sync with the Web Portal when opened.
Lock Settings - This locks the desktop app settings behind a password.
Allow Hauler Add - This setting toggles the ability to add in new Haulers from the app.
Allow Order Add/Update - This setting toggles the ability to add and update orders from the app.
There is also an option to "Mask Pricing" if this setting is on.
Use Load Out - Used with the Load-Out Module to track tared-in trucks that have not weighed out.
To add Load-Out to your Fast-Weigh subscription, contact us at 865-219-2980 or support@tacinsight.com.
Product Specifications - Turn this setting on to allow for the creation and use of Product Specs.
Please contact us at support@tacinsight.com or call 865-219-2980 during business hours if you would assistance configuring Product Specs
Use Request/Dispatch - Turning this setting on allows you to tie a Dispatch Request directly to a Ticket to track fulfillment.
You can set this to Optional, Warn if no Dispatch is set, or Require a Dispatch to be set.
Note: When Truck Specific is checked, only trucks assigned to a request can be used to ticket that request. If it is unchecked, any trucks under the hauler assigned to the request can be used.
Use Metric - Switch to the Metric system instead of Imperial.
Audio Alert - Makes a sound when a truck comes on the scale.
You will need to load an audio file from your PC for this setting to function.
Driver Kiosk Mode - Set to "On" if the system will be running on an unattended kiosk instead of operated by an employee in a scale house.
To add an Unattended Kiosk to your Fast-Weigh subscription, contact us at 865-219-2980 or support@tacinsight.com.
Use Spanish or French - Enable these settings to let the Driver swap languages when ticketing.
Requires the Language Pack to be installed on the PC before the Desktop Ticketing Application is installed, may require a reinstall if this is setting is not functioning.
Driver Select Trucks - Set to "No" to prevent the Driver from selecting a Truck.
Note: This should only be used with an RFID or Barcode scan system.
Driver Select Orders - Set to "No" to prevent ticketing if no order has been assigned to the truck.
Show Keyboard - Set to "Yes" to show an in-app touch keyboard.
Lock Reprint - Require the Device Pin to reprint the last ticket.
Allow Auto Trucks - Used to auto-generate a temporary, one-time-use Truck for ticketing
Get Lists From Portal - Pull list from the portal (Never, Optional, Always).
Display Name - The location name that will display on the ticket.
Display Phone - The location phone number that will display on the ticket.
Display Address - The location address that will display on the ticket.
Ticket
The Ticket settings influence how tickets are created, as well as ticket appearance.
First/Next Ticket Number - This is where you can set the sequence for the ticket numbers or change them, if needed.
Note: Ticket numbers should never be given even the chance to overlap, so be mindful when setting this number.
Ticket Copies to Print - This sets the default number of copies of the ticket to print
Days Tare Weights Valid - How long truck tare weights are kept in the system before being prompted to record a new tare weight
Retain Ticket History for [X] Days - How long the system locally saves ticket data
We recommend not exceeding 7 days, since more data can impact the speed of the system by using excess PC memory.
Turn Around Time - This sets a limit on how quickly tickets can be created in succession.
Evaluate Order Quantity - This can be set to "Warn" the operator when the amount hauled is close to the quantity set on the order, "Restrict" ticketing over the set quantity, or "Ignore" any set quantities.
If this is set to "Warn" or "Restrict", you can set how closely the number of loads is allowed to approach the set quantity before the system warning.
By default, this setting is turned off. We do not recommend turning this on unless you have a fast and consistent internet connection.
Use Tare on Inbound Orders - This can be set to "Never" to prevent the system from automatically pulling the tare from the Web Portal, "Prompt" if you would like to use the saved tare, or "Always" to constantly use the tare saved in the Web Portal.
If set to "Prompt", a message will appear when you weigh the gross weight.
Get Tare Weights From Portal - Set to "On" to receive tare weights only from the Portal, as opposed to relying on the sync button to refresh local data.
By default, this setting is turned off. We do not recommend turning this on unless you have a fast and consistent internet connection.
Devices
The Devices tab is where you can set up any additional hardware accessories supported by Fast-Weigh. Please contact us at support@tacinsight.com or call 865-219-2980 during business hours for accessory recommendations and setup.
Number of Scales - The number of scales connected to your PC.
To add the Additional Scales to your Fast-Weigh subscription, contact us at 865-219-2980 or support@tacinsight.com.
Use Lights - Set to "Yes" if you use signal lights at the scale.
Use Cameras - Set to "Yes" if you use IP cameras and would like to capture images of trucks during ticketing.
To add the Image Capture to your Fast-Weigh subscription, contact us at 865-219-2980 or support@tacinsight.com.
Scale Settings - The configuration used to read data from the scale.
If you need assistance determining these settings, please contact us at 865-219-2980 or support@tacinsight.com.
Use RFID - Set to "Yes" if you use truck RFID beacons for ticketing.
Use Signature Pad - Set to "Yes" if you use a digital signature pad to capture signatures during ticketing.
Use Mag Stripe - Set to "Yes" if you use Mag Stripe cards and a card reader to identify trucks.
Use Keyboard Wedge - Used with Kiosk mode.
Contact us at 865-219-2980 or support@tacinsight.com if you need assistance with this setting.
Use Scale Stability - Turn this setting on to prevent ticketing while there are fluctuations in the weight from the weight indicator.
Reports
This is where you can load-in ticket and report formats for the Ticketing App. These can be default as well as custom formats.
Update from Portal - Click on this button to load in the newest versions of Fast-Weigh tickets and reports.
Note: Reports must be updated upon initial App setup to load them into the App. If they are not loaded in, the system will print blank tickets or not print at all.
Add Report File - This is where you can manually upload custom reports or ticket formats to the App.
About
This tab shows a general overview of your App and PC information.
Check for Updates - Click here to check for the newest version of the App.
Note: You will need to update the app from the Windows Store if it is outdated.
Save Configuration - This saves all of your Ticketing App settings to the Web Portal or locally so they can be restored, if needed.
It is recommended that you save your configuration to the portal anytime you make a change to your settings.
Advanced
This tab shows advanced settings for the App.
Advanced Printing Options - "Yes" will turn on Advanced Printing, which overrides the Windows print dialogue when you create a ticket. Advanced printing will instead use a custom printing program to automatically print the ticket.
By default, this setting is turned off. We do not recommend turning this on unless recommend to you by the Fast Weigh Team. Please contact us at 865-219-2980 or support@tacinsight.com for questions about this setting.
The first print after opening the app will create a new system window, please minimize this window and allow it to run in the background, as it is required for Advanced Printing to function.
App Menu Configuration - This allows you to toggle the visibility of the different menu items on the left of the App. We recommend leaving this on the Default settings
Font Size - You can set a smaller or larger font size for the app here.
Use V2 Ticketing Forms - V2 Ticketing Forms is an updated ticketing form that is recommended to be enabled.
This updated version provides increased performance and addresses minor bugs, but is not required to be enabled use the Ticketing App.
Multiple Locations - This setting enables use for Multiple Locations.
By default, this setting is turned off. We do not recommend turning this on unless recommended to you by the Fast Weigh Team. Please contact us at 865-219-2980 or support@tacinsight.com for questions about this setting.
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