Desktop Scale App Settings: Customizing your Ticketing App

Desktop Scale App Settings: Customizing your Ticketing App

Fast-Weigh Desktop Ticketing Application

The settings for the Desktop Ticketing App can shape the way that your operations function. please contact us at or call 865-219-2980 during business hours if you need assistance with any of your Desktop App settings. 

  • To get to your settings screen, navigate to the Settings button near the top-right corner of the app.

Customizing your Ticketing Desktop Application

The General tab is the first settings screen you will land on.

  • Customer ID & Pin and Scalehouse ID & Pin - This is what ties your Ticketing App to your Web Portal.
    • Please contact us at or call 865-219-2980 during business hours if you need assistance with this setting.
  • Sync on Startup - We recommend always having this on. This forces the program to sync with the Web Portal when opened. 
  • Lock Settings - This locks the desktop app settings behind a password.
  • Allow Hauler Add - This setting toggles the ability to add in new Haulers from the app.
  • Allow Order Add/Update - This setting toggles the ability to add and update orders from the app.
    • There is also an option to "Mask Pricing" if this setting is on.
  • Use Load Out - Used with the Load-Out Module to track tared-in trucks that have not weighed out.
  • Product Specifications - Turn this setting on to allow for the creation and use of Product Specs. 
    • Please contact us at or call 865-219-2980 during business hours if you would assistance configuring Product Specs
  • Use Request/Dispatch - Turning this setting on allows you to tie a Dispatch Request directly to a Ticket to track fulfillment.
    • You can set this to Optional, Warn if no Dispatch is set, or Require a Dispatch to be set.
    • Note: When Truck Specific is checked, only trucks assigned to a request can be used to ticket that request. If it is unchecked, any trucks under the hauler assigned to the request can be used.
  • Use Metric - Switch to the Metric system instead of Imperial.
  • Audio Alert - Makes a sound when a truck comes on the scale.
    • You will need to load an audio file from your PC for this setting to function.
  • Driver Kiosk Mode - Set to "On" if the system will be running on an unattended kiosk instead of operated by an employee in a scale house.
    • To add an Unattended Kiosk to your Fast-Weigh subscription, contact us at 865-219-2980 or
    • Use Spanish or French - Enable these settings to let the Driver swap languages when ticketing. 
      • Requires the Language Pack to be installed on the PC before the Desktop Ticketing Application is installed, may require a reinstall if this is setting is not functioning.
    • Driver Select Trucks - Set to "No" to prevent the Driver from selecting a Truck. 
      • Note: This should only be used with an RFID or Barcode scan system.
    • Driver Select Orders - Set to "No" to prevent ticketing if no order has been assigned to the truck. 
    • Show Keyboard - Set to "Yes" to show an in-app touch keyboard.
    • Lock Reprint - Require the Device Pin to reprint the last ticket.
    • Allow Auto Trucks - Used to auto-generate a temporary, one-time-use Truck for ticketing
  • Get Lists from Portal - Set to "On" to constantly refresh data in the resource lists (trucks, orders, products, etc.) on the right of the ticketing screen, as opposed to relying on the sync button to refresh data.
    • By default, this setting is turned off. We do not recommend turning this on unless you have a fast and consistent internet connection.
  • Display Name, Phone, Address - The company name and contact info that will be printed on tickets.


The Ticket settings influence how tickets are created, as well as ticket appearance.

  • First/Next Ticket Number - This is where you can set the sequence for the ticket numbers or change them, if needed.
    • Ticket numbers should never be given even the chance to overlap, so be mindful when setting this
  • Ticket Copies to Print - This sets the default number of copies of the ticket to print
  • Days Tare Weights Valid - How long truck tare weights are kept in the system before being prompted to record a new tare weight
  • Retain Ticket History for [X] Days - How long the system locally saves ticket data
    • We recommend not exceeding 7 days, since more data can impact the speed of the system by using excess PC memory.
  • Turn Around Time - This sets a limit on how quickly tickets can be created in succession.
  • Evaluate Order Quantity -  This can be set to "Warn" the operator when the amount hauled is close to the quantity set on the order, "Restrict" ticketing over the set quantity, or "Ignore" any set quantities.
    • If this is set to "Warn" or "Restrict", you can set how closely the number of loads is allowed to approach the set quantity before the system warning.
    • By default, this setting is turned off. We do not recommend turning this on unless you have a fast and consistent internet connection.
  • Use Tare on Inbound Orders - This can be set to "Never" to prevent the system from automatically pulling the tare from the Web Portal, "Prompt" if you would like to use the saved tare, or "Always" to constantly use the tare saved in the Web Portal.
    • If set to "Prompt", a message will appear when you weigh the gross weight.
  • Get Tare Weights From Portal - Set to "On" to receive tare weights only from the Portal, as opposed to relying on the sync button to refresh local data.
    • By default, this setting is turned off. We do not recommend turning this on unless you have a fast and consistent internet connection.
  • Allow Tare When Ticketing - Puts a Tare button on the main ticketing screen beside the Print button.
    • We do not recommend using this setting unless necessary because it can cause user confusion when ticketing/taring trucks. We recommend using the Tare tab on the Truck screen.
  • Allow Tickets on Overloaded Trucks - "No" will prevent ticketing a truck if their weight exceeds the capacity set on the Web Portal.
  • Allow Expired License/Insurance - "No" will prevent ticketing a truck if their License or Insurance is expired and needs to be updated.
  • Allow Manually Entered Weights - Toggles the ability to type weights by hand or only allow weights pulled from the scale.
  • Allow Phase/Cost Type Updates - Adds Phase and Cost Type fields to the ticketing screen.
  • Allow Add Product to Open Orders - If this is set to "Yes," the operator will be able to ticket for any product with default pricing on the Pricing Template set on the Order.
  • Itemize Material & Haul on Cash Sale - Toggles material and haul rates being listed on cash sale tickets
  • Always Save Gross and Tare - This will always save a record of a truck's tare and the gross weight (if there is a scale connected with a truck over it) in the ticket record.
    • This is best used when ticketing for products set up as other units of measure (IE load, yard, etc) that also need recorded weights. 
  • Calculate Truck Time on Hour Unit - If a product uses the Hours Unit of Measure, the Ticketing App will calculate how many hours a truck has hauled on that order based on first and last load times.
  • Add Multiple Products to a Ticket - "Yes" will add a new multi-product ticketing tab to the app.
    • You must load in a Multi Ticket Report format bellow to print multi-product tickets.
    • When using Multi-Product ticketing, make sure to click "Add Product" after inputting ticket information, instead of "Print," until the ticket is complete.
  • Send Ticket PDF to Portal - We recommend always having this on. Sends the original ticket PDF to the portal with ticket data.
  • Use Driver Signature - Toggles the ability to add a digital signatures during ticketing. You can also Require a digital signature in order to print tickets.
    • If you are interesting in adding a Signature Pad, please contact us at or call 865-219-2980 during business hours to ensure you use a compatible model.
  • Require Operator Signature - Toggle requiring the operator to digitally sign when they input their operator name. This also prints the digital signature on the tickets.
    • Currently, the Operator Signature does not work with Signature Pads and will have to be signed with the mouse.
  • Message - A custom message that will print on tickets
  • Ticket Report - This is where the ticket format is set. A format must be chosen in order to print tickets.
    • Please contact us at or call 865-219-2980 during business hours if you need assistance selecting a format or would like to purchase a customized ticket for your company.


The Devices tab is where you can set up any additional hardware accessories supported by Fast-Weigh. Please contact us at or call 865-219-2980 during business hours for accessory recommendations and setup.

  • Number of Scales - The number of scales connected to your PC.
    • To add the Additional Scales to your Fast-Weigh subscription, contact us at 865-219-2980 or
  • Use Lights - Set to "Yes" if you use signal lights at the scale.
  • Use Cameras - Set to "Yes" if you use IP cameras and would like to capture images of trucks during ticketing.
  • Scale Settings - The configuration used to read data from the scale.
  • Use RFID - Set to "Yes" if you use truck RFID beacons for ticketing.
  • Use Signature Pad - Set to "Yes" if you use a digital signature pad to capture signatures during ticketing.
  • Use  Mag Stripe - Set to "Yes" if you use Mag Stripe cards and a card reader to identify trucks.
  • Use Keyboard Wedge - Used with Kiosk mode. 
  • Use Scale Stability - Turn this setting on to prevent ticketing while there are fluctuations in the weight from the weight indicator.


This is where you can load-in ticket and report formats for the Ticketing App.

  • Update from Portal - Click on this button to load in the newest versions of Fast-Weigh tickets and reports. 
    • Note: Reports must be updated upon initial App setup to load them into the App. If they are not loaded in, the system will print blank tickets or not print at all.
  • Add Report File - This is where you can manually upload custom reports or ticket formats to the App.


This tab shows a general overview of your App and PC information

  • Check for Updates - Click here to check for the newest version of the App.
  • Save Configuration - This saves all of your Ticketing App settings to the Web Portal or locally so they can be restored, if needed. 
    • It is recommended that you save your configuration to the portal anytime you make a change to your settings. 


This tab shows advanced settings for the App. 

  • Advanced Printing Options - "Yes" will turn on Advanced Printing, which overrides the Windows print dialogue when you create a ticket. Advanced printing will instead use a custom printing program to automatically print the ticket. 
    • By default, this setting is turned off. We do not recommend turning this on unless recommend to you by the Fast Weigh Team. Please contact us at 865-219-2980 or for questions about this setting.
    • The first print after opening the app will create a new system window, please minimize this window and allow it to run in the background, as it is required for Advanced Printing to function.
  • App Menu Configuration - This allows you to toggle the visibility of the different menu items on the left of the App. We recommend leaving this on the Default settings
  • Font Size - You can set a smaller or larger font size for the app here. 

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