Once your current pricing templates have been updated with the new pricing (Resources > Products > Products & Pricing), you can use the powerful Open Order Price Update tool to do a price update on all open orders across the board. Due to the extensive changes applied by this tool and the potential for error if used without caution, this tool is reserved for Admin user accounts only.
This tool forces all Active or Inactive Orders marked as an "Open Order" to update their product prices to the current Template price. The Open Order Price Update Tool ignores Closed orders and orders with the "Open Order" box unchecked.
We highly recommend using the "Price Update Review" report under the Orders category to review the pricing and orders that will be affected by a mass price update.
Let's say you have a customer called Bob's Construction, and they are a five-year loyal customer who wants pea gravel, and you'd like to give them a discount for their loyalty for any new orders. If pea gravel's original price (Price Template: Level 1) is $10, then the Special VIP Customer Price is $8.50.
To give them this new price, you would go into Resources > Products > Products & Pricing. You would then go into the Product Setup tab and leave their current Pricing Template as-in, but you would add in a new Template and name it "Loyalty." Then, you would go back to the Product Pricing tab and query their new Price Template. Then, you would add in all of the new "Loyalty" pricing for the Products on this Template (making sure to add in pricing for all of the products they buy, and not just the Pea Gravel).
Then, under Resources > Customers, you will edit Bob's Construction to set them to the new Price Template named "Loyalty" if you want them to get that special price all the time. Any new orders you make for them will use the pricing set on the "Loyalty" Price Template - $8.50 for Pea Gravel.
Now, perhaps six months down the road, the special price for all "VIP customers" has increased a little, to $9. In this case, you would go into Product Pricing again and edit the "Loyalty" price template pricing for pea gravel to $9.
Then, to apply the change to orders already established, you can use the Open Order Price Update tool to do one of two things:
If you negotiated a particular Quote for one job for Bob's Construction, and then turned that Quote into an Order and then did not check Open Order, it will be unaffected by changes made via that Open Order Price Update tool. You can think of the order as being no longer open to mass price level changes via the Open Order Price Update tool. The prices you set up on the order would be static.