# Lanes & Ticketing

## Lanes

Lanes can be set for both inbound and outbound scales or multi-yard locations. To review the process for setting up lanes, please check out [this article](https://help.tacinsight.com/fast-weigh-knowledge-base/references/setup#lanes).

#### Lane Selection

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2F5IwRxoVtgHhdgnQcpLis%2Fimage.png?alt=media&#x26;token=e00fd234-89ae-44ed-8c50-309cce98af0b" alt=""><figcaption></figcaption></figure>

When ticketing between multiple lanes, the intended lane will be highlighted when selected for ticketing. The current scale weight will also be available to view to assist with determining the correct lane to ticket when using multiple scales, or inbound/outbound locations.

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## Ticketing

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FSjE9FNey92dVpik6kkLv%2FScreenshot%202025-11-11%20154152.png?alt=media&#x26;token=5f91d805-870a-45f5-be67-5596d3f7f204" alt=""><figcaption><p>Click the image to expand.</p></figcaption></figure>

The selected lane can be viewed at the top of the the ticketing screen. You will need to ensure the correct lane is selected if you are ticketing between multiple lanes.

### Input Fields

The ticketing screen displays information related to the current ticket being created. This includes the following:

<table><thead><tr><th width="117">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Truck</strong></td><td>The selected truck or hauler.<br><br>• <em><strong>Repeat Last</strong></em>: Repeats the previous ticket after the truck has been selected.<br>• <em><strong>Tare:</strong></em> Captures a new tare weight of the selected truck.<br>• <em><strong>Check In:</strong></em> Marks the truck as In-Yard.<br>• <em><strong>Assign:</strong></em> Assigns the truck to the order product. </td></tr><tr><td><strong>Customer</strong></td><td>The selected Customer. <br>• <strong>Info</strong>: Customer ID, Credit Status, and Address</td></tr><tr><td><strong>Order</strong></td><td>The selected Order.<br>• <strong>Info</strong>: Order #, the Pay Type, and Direction.</td></tr><tr><td><strong>Product</strong></td><td>The selected Product.<br>• <strong>Info</strong>: Product ID, the associated Yard, Tax Code, and Unit of Measurement.</td></tr><tr><td><strong>UDF</strong></td><td>The UDF (if available) used for this ticketing lane. In the image above, the field for "PO Number" is a UDF that has been activated for this lane. <a href="../../web-portal/account-and-administration/user-defined-fields">Click here to review setting up a UDF</a>.</td></tr><tr><td><strong>Order Info &#x26;</strong><br><strong>Ticket Note</strong></td><td>These fields are populated manually, or when creating the order and contain information such as Delivery Notes or Addresses.</td></tr><tr><td><strong>Scale</strong></td><td>The current weigh detected by the scale, which displays the Gross, Tare, and Net values. When using manually entry, you do not have the option to Accept or Override weights.</td></tr><tr><td>Cost Breakdown</td><td>Displays the Material, Freight, and Surcharge (if applied) for the current product weight.</td></tr><tr><td>Image</td><td>An image of the truck, product, or other scale view if a camera is available.</td></tr></tbody></table>

#### Pending Tickets

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2Fg9K4m393rTgU25UtJwjO%2FScreenshot%202025-11-12%20113921.png?alt=media&#x26;token=0c940217-c571-4d59-80e5-ba0ea1c6ded4" alt=""><figcaption></figcaption></figure>

Pending tickets are created when ticketing on an inbound order by clicking the Create Pending button, when a ticket has been stashed, or when a truck has been marked in-yard by clicking Check-In(Check-In requires [In-Yard](https://help.tacinsight.com/fast-weigh-knowledge-base/references/web-portal/in-yard) module).

* *Field ID:* The ID assigned to a pending ticket. This can be entered directly into the Pending Ticket field, or selected from the dropdown.
* *Entered:* The date and time a ticket was marked as pending.
* *Direction:* Pending tickets will show the direction, Outbound or Inbound, of the order being ticketed on.
* *Loaded/Not Loaded:* This shows whether a loader has marked a pending ticket as loaded. This is a function of our In-Yard module.

#### Dispatch Requests

When a Hauler has been enabled for Dispatch, a selection menu will appear above the Customer menu. This will allow a selection to be made of existing Requests assigned to this Hauler. The information available is then filled in below to provide:

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FIGE6zAtLJqrUlA5EsNqM%2Fimage.png?alt=media&#x26;token=34397015-5464-4191-8fde-e3c197dc04ad" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="129">Name</th><th>Description</th></tr></thead><tbody><tr><td><strong>Reference #</strong></td><td>The set reference number for this request.</td></tr><tr><td><strong>Request Date</strong><br><strong>&#x26; To Date</strong></td><td>The active start and end Dates for the request.</td></tr><tr><td><strong>Quantity</strong></td><td>The quantity set for this request.</td></tr><tr><td><strong>Fulfilled</strong></td><td>The amount fulfilled on this request.</td></tr></tbody></table>

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### Finalizing Ticket

After the order, product, and weight have been selected, you will have different options available. Depending on the direction of the ticket, you may have a different selection. You will also have the option to reset the ticket selections, or choose a different printer if one is available.

#### Outbound

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FE96J9Hd0N9pnCFeEyq2m%2Fimage_2025-11-03_134103046.png?alt=media&#x26;token=ba106725-2331-45dc-a02e-0ac0a1de1f02" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="231">Option</th><th>Description</th></tr></thead><tbody><tr><td><strong>Create Ticket</strong></td><td> Creates the ticket.</td></tr><tr><td><strong>Create and Pay Ticket</strong></td><td>Create the ticket and accepts payment. This will provide the option to select the ticket from the payments menu.</td></tr><tr><td><strong>Add to Multiproduct Ticket</strong></td><td>Creates a multiproduct ticket, which will display the ticket information below the scale and cost breakdown.</td></tr><tr><td><strong>Stash Ticket</strong></td><td>Creates a <strong>Pending Ticket</strong> that can be selected later and finalized.</td></tr></tbody></table>

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2Ft22PvToL93lHWYEcz2fE%2Fimage.png?alt=media&#x26;token=6f1c373a-35c2-4462-8d2c-e016936e34c3" alt=""><figcaption><p>This image shows two products selected on a multiproduct ticket.</p></figcaption></figure>

#### Inbound

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2F9z2ncdoPopfML8OWk4SI%2Fimage_2025-11-04_155529723.png?alt=media&#x26;token=7e806393-ebdd-4da5-bfa9-5412428e2b08" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="204">Option</th><th>Description</th></tr></thead><tbody><tr><td><strong>Create Pending</strong></td><td>Creates a pending ticket. This allows the incoming order to be dropped, and the ticket to be finalized when the truck has completed the inbound order and is ready to exit the location.</td></tr><tr><td><strong>Stash Ticket</strong></td><td>Same as Create Pending</td></tr><tr><td><strong>Finalize Ticket*</strong></td><td>This option appears after having created the Pending Ticket with a <strong>tare</strong>. This option asks for a Gross value and then creates the ticket.</td></tr></tbody></table>

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2F6g6LRzG2u3172sYXTHLZ%2Fimage.png?alt=media&#x26;token=d5ecc400-9af4-4050-84ed-5c9b50a7a822" alt="" width="402"><figcaption><p>Pending tickets will need to be selected from the history before they can be finalized.</p></figcaption></figure>

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## History

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FpR0urq2U2MqTVcQTWCFH%2Fimage.png?alt=media&#x26;token=29cdbf71-4ab6-4393-80f7-93aab52b226e" alt="" width="142"><figcaption><p>Click the image to expand.</p></figcaption></figure>

Ticket History is available on the ticketing screen based on the truck currently being ticketed. In the above example, multiple tickets had been created throughout the day. From here, you can select a ticket associated with the truck to review the order info or reprint the ticket from the same menu. Pending Inbound tickets will display in blue with a delete icon. These tickets can be selected, which will automatically fill in the related information, and allow you to finalize the pending ticket.