How to Clear Unsynced Records
Unsynced records in Fast-Weigh can be created from varying factors. It is important that these records are addressed to prevent billing errors. The explanation and steps in this article can help your users resolve some of these errors. Unsyced records are most commonly caused by a mismatch of information between the Web Portal and the Ticketing App or an internet outage. To resolve these errors in the ticketing app, click on the red text displaying the unsynced record message.
The Unsynced Records page will show you records that may have errors along with Pending tickets that are not yet complete. The Type column will display the type of record affected. In the image above, this Pending ticket has an Unknown Error listed. On the far right of the screen are the Clear Error and Sync columns, which can be clicked for each individual record.'
Clearing Unsynced Records
Clearing these Unsynced records can be done two ways: Clicking the larger Clear All Errors button, or per record by clicking the eraser icon from the Clear Error column. Some of these unsynced records can also be cleared by others being resolved, so in some cases, a Washington error that persists may be resolved from another Unknown record.
Once the error is resolved, you will see a brief pop-up in the top-middle of the ticketing app. This message will display that the error could not be cleared, or that the error has been cleared. Following this, you can click the Full Sync button to sync your app, which will attempt to sync the tickets with the Web Portal.
Unknown Errors are the most common codes that will appear in the Unsyced record page. These codes are generally caused by a lost internet connection and can be resolved by clicking to clear the error, then syncing the ticket. In some cases, these may return.Should the records fail to sync or return after being cleared and the Full Sync completing, please give our support line a call at 865-219-2980 whenever is most convenient.
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