Tickets
The Tickets menu contains both the Ticket Query and Delivery Query. The Ticket Query is the primary source to your your ticket information, outside of the Reporting tool.
Ticket Query
The Ticket Query uses a series of drop down menus, referred to as "parameters," as selections to display your ticket information in the lower section of the page. When using the query, you can set as many or as little as you would like by clicking each menu, then selecting the desired item from the available list. Below is a brief of each parameter and the information they will provide.
It is heavily recommended that you do not run an "open" query, meaning, each parameter selection set to ALL with no date range applied. You will likely receive a time out error as the amount of data that is being referenced has no start or end date, nor specifics to silo the search, and need to refresh the page.
By default, the date selections are set to the current date, so you may need to expand your date range as needed to include the information being referenced by typing the date or selecting it from the Calendar icon.
Drop-Down Parameters and Free Text Fields
Region, Location, & Yard: These selections will allow you to narrow your results to a specific location or yard that your merchant operates. The volume and variety of orders your company has with your Tenant will influence what can be selected from these lists.
Example: You may have 10 Orders available from Location A, but none in Location B. By default, you will not have Location B listed in your Location drop down.
Customer: This selection should only display either ALL or your company. If you notice multiple customer selections in this menu, please reach your contact or known Admin with the Tenant.
Order: This selection will allow you to choose a single order to reference for your query. When a Region is selected, the magnifying glass icon will appear next to the Orders field, allowing you to select the desired order.
Product: Similar to the Order field, you can use this parameter to define a specific product from your orders. If an Order is also selected, you will only have products listed that are available from that order.
Hauler & Truck: These selections will narrow the results further by displaying the selected Hauler or Truck. While these can be set independently, the Truck field is influenced by the Hauler field. If a Hauler is selected, only trucks associated with that Hauler will be displayed in Truck field.
Ship To: This drop-down selection menu will display different delivery addresses that may be saved for your company or jobs that have been entered by your merchant.
Type: The last selection menu available will allow you to view different versions of your tickets. During the billing process, your merchant may need to make edits, adjustments, or credits against your tickets and invoices.
Current: This displays the most current version of your ticket.
Original: This displays the original version of your ticket.
Credit: This displays a credited version of your ticket.
Rebill: This displays the rebilled version of your ticket.
All: This displays all versions of your ticket
A further view on this Type selection can be reviewed below.
The following fields are free text fields, and therefore, can result in no tickets being displayed if the information entered is incorrect or mistyped.
Ticket # & MP Ticket #: Individual ticket numbers can be input into these fields if there is a specific ticket you are attempting to review. Multiproduct (MP) tickets are differentiated using a decimal point and include a trailing number 1-9.
Example: A multiproduct ticket with three different products will appear as 100.1, 100.2, and 100.3.
Operator: This field references the location operator, or weighmaster, for your merchant. This information may or may not be available to you on your tickets, but can be queried if needed.
Batch # & Invoice #: If you are looking to review specific tickets associated with a single invoice, or a larger set of invoices, you can input either the full Batch Name/Number or Invoice Number to display only these tickets.
PO #: This field can either refer to PO number associated with your order, or the PO number listed on the ticket. You may need to refer to your merchant for this value if one is not listed on your tickets or invoices.
The last two items in the parameter selection are found just below the Query button. These two icons will allow you to export your ticket data. The Export Excel button will provide an excel sheet of the information currently displayed of the the resulting query, and the Export PDF button will provide a .zip file containing the original PDF version of the ticket printed at the scale.
Ticket Query Results Table
After inputting your parameters above and clicking the [Query] button, your ticket results will display in the large white space in the lower half of the page. The information in this table reads from left to right, and can reviewed using the horizontal scroll (outlined) found at the bottom of the table. The most relevant information will be listed first and will remain visible while you scroll the information as needed (red divider). This includes:
Ticket Date & Time
Ticket Number
Version
This is related to the Type field above. When a ticket goes through a rebill process, the version of the ticket is displayed in this column. The original ticket will always be shown as Ver 1, though the current ticket may display a different version number.
Order Number
Truck ID
Clickable Icons in the Query
There are a few icons that can be clicked within the resulted query. Here is a brief for these icons:
ETicket: Provides the most up-to-date version of your ticket. If any edits are made to the ticket, these will be reflected on the ETicket only.
Archived: This is the original ticket that is created at the time of ticketing. This is the digital version of the ticket that is physically printed at the scale location.
Your merchant may not print or provide physical tickets. These two options will allow you to print your own tickets as needed.
Revisions: When edits to tickets are made, we require a Revision Note to be included. You can review these notes along with a timestamp of when these edits are made.
Image: If your merchant uses image capture, you can view the image captured at the time of the ticket creation. This image is dependent on your merchants preferences, and may contain several angles of the truck on the scale, or a single image showing the Truck/Hauler logo with the driver visible.
Note: While creating a ticket, we allow the weighmaster/location operator the include a note with the ticket. This note may include delivery instructions, a description of the vehicle, or contact information.
Delivery Query
The Delivery Query can be used to track your requested and expected products, and you can use the parameter and filter options to narrow your results just as you can in the Ticket Query. The Delivery Query also provides both an ETicket and the Archived version of your ticket as well, and includes an image that may have been captured at the ticket of ticketing, or at the time of delivery, depending on your merchants preference or requirements for delivery orders.
Unique to the Delivery Query are the Map Results and Map icons. These icons will either allow you to view all of the resulting tickets, or individually when clicking the [🌎] icon, overlaid on a third-party provided interactive map.
When clicking the [Map Results] icon to display all of your tracked deliveries, you may initially only have a few tickets visible. Zooming in will display your tickets in closer view based on their proximity. In the image above, we can only see one ticket. When zooming in, as the image below shows, we can see two tickets delivered a the same location.
The Delivery Query will also provide additional information about your delivery, such as the time in transit, who received the order, or who signed for the delivery.
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