> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/external-users/customers/requests.md). # Requests ## Using the Request Page The ***Requests*** menu allows you to review your existing request progress or input a new request to your merchant. By default, this menu will display only your Active requests, but can be adjusted by selecting from the *Status* menu to view more. As with all areas of Fast-Weigh, you will need to input a range of dates to include any information that you may need to review or reference.\ \ Included are a few quick one-click selections to review the most recent Requests. Clicking the **\[Today]**, **\[Tomorrow]**, or **\[7-Day]** options will automatically refresh the page to display these specific filtered Requests. You can also use the date selection and manually refresh the page with the **\[Refresh]** button to view older requests.\ \ In the example image below, we have two requests: One active request shown as *Open*, and one that has not yet been approved by the merchant, shown as *Pending*.

*** ## Creating a New Request

To begin creating a new request, you will need to click the **\[+New Request]** button in the upper right of the table.

When inputting your requests, you will only be able to select from orders and products available for your company. \ \ See below for an example of a new request and a brief for these fields:

* *Description:* A brief description of your Request. * *Region*: Where your Order and Products will be available. * *Order:* The Order from your merchant that provide your products * *Product:* The single product selected from the available Order. * Multiple products cannot be selected on a Request. If multiple products are needed, you will need to create an additional request for these products. * *Delivery Info*: This section is automatically populated by the selected Order. * Your merchant may have preset information in this field, but you may updated it as needed to include new or specific delivery information for each request. * *Lat / Long:* The Latitude and Longitude for the delivery. This is not required, but it can help to track your requests and help when reviewing the *Delivery Query.* * *Reference:* This number may be an internal number used to reference the Request, and is not required. * *Duration, Request Date, To Date, and Time:* These selections determine the time and date that your request is available. * *Duration:* All Day - Only applies for the selected *Request Date*. * *Duration*: Multi-Day - Applies to the selected *Request Date* through the *To Date* * *Time:* The time that your request will be active. * *Quantity:* The volume of product available for the request. This can be set to either *Units* or *Loads*. * You will need to confirm the Unit of Measure with your merchant if you are unsure how this value needs to be input.

Ensure that all of the Required fields are entered Required fields will be noted as above until they are selected. If no selection is available in a required field, you will need to reach out to the contact at your merchant for assistance.

Once all of the required fields are input, you can click the **\[Save]** button to submit your request. This will display in the main Request table as a *Pending* request, and will require your merchant to review and accept. When the request is accepted, you will see this status as *Open.*