Customers

Welcome to Fast-Weigh! Fast-Weigh is the cloud-based ticketing application that your merchants use to generate tickets, orders, quotes, and invoices. To help in our explanations, we will refer to your merchant as the "Tenant" of your account, and your role as the "Customer." As a Customer, you are granted access to your company's specific Fast-Weigh related data. In this article, we will provide an overview of how you can use the Web Portal to review that information. All aspects of the Customer portal will be available for reference, though our Tenants have the ability to apply select restrictions based on their preferences. If you do not have access to a section of Fast-Weigh, these restrictions may be applied at their preference and discretion.

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Home / Dashboard

After receiving your login and welcome email, you will have access to review your company's information within Fast-Weigh. The image below is the Home screen, also referred to as the "Dashboard," that will provide a snapshot of that information. We will review this page in a moment, but first, we'll take a look at what pages we have available.

Clicking on the links along the dark blue navigation bar across the top of the Web Portal will redirect you to that section. Below is a quick reference you can use for navigating the Web Portal, or click on each section below to be redirected to the associated article for that page.

Items marked with an asterisk* can be restricted at your Tenant's discretion. These pages may not be available to you based on their preferences or their current system needs. If you have any questions about your visibility, please reach out to your Tenant so we may communicate or troubleshoot with them directly.

• Home: This page displays an overview of your company's production information.

• Tickets: This section contains the Ticket Query and Delivery Query, where you can review your ticket data.

  • Ticket Query: This page allows you to run a search using granular parameters to display your ticket information. You can review how to use the Ticket Query by navigating to the Ticket Query for Customers article.

  • Delivery Query*: This page allows you to run a search and review, similar to the Ticket Query, using associated parameters, for any tracked delivery from your Orders and Requests.

• Request*: This page allows you to review your existing Requests or create a New Request from an existing order.

• Invoices*: This page allows you to review your created and available invoices, either by searching across a selected date range, or using a specific invoice number.

• Payments*: This section contains the following pages surrounding making payments directly in Fast-Weigh.

  • Balance Dashboard: This page is similar to the Invoices page, but provides a larger amount of data available related to your current balance with your Tenant, such as any overdue amounts.

  • Query: This page provides a closer look at your invoices, the tickets associated with each invoice, and payments made toward those invoices.

  • New Payment: This page allows you to directly make payments toward your invoices within Fast-Weigh.

  • Customer Payment Info: This page allows you to create and enter any saved** payment information you would like for future payments in Fast-Weigh.

• Reporting: This page will open in a new window and allow you to run a set of default reports that can provide more visually digestible information regarding your company's orders, tickets, etc.

** Payment information entered into the Fast-Weigh Web Portal is not stored in our system. The contact information that is entered with the payment method are only saved as a reference, with the actual payment method information being stored by our payment partner, Basys.