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The Devices tab allows company administrators to manage ticketing devices in the field, including scale house PCs, mobile ticketing apps on tablets and smart phones, and unattended kiosks. Each device will be assigned an ID and PIN, and will be tied to a specific Locations.
Columns and Filters
The main Devices page allows you to view information about the deployed devices across your organization between the scale house, mobile devices, and unattended kiosks.
A device license can only be associated with one Location. If you are using Fast-Weigh on a scale house PC and an unattended kiosk, you will have two individual device licenses at one Location.
The licensed devices are separated above the columns on the main page by Scale House, Mobile, Proof of Delivery (POD), and Truck to easier manage between types of devices.
When reviewing your devices, the header columns provide a snapshot of the associated devices with the input information, and information Fast-Weigh creates, such as the App Version, Last Use Date, and the device OS Version.
Device ID: The name given to the device.
PIN: The PIN given to the device.
Region: The associated Region of the device.
Location: The location of the device within the Region.
Barcodes: The barcode type chosen for the device.
App Version: The version of Fast-Weigh currently running on this device.
Last Use Date: The last time the device was used.
OS Version: The Operating System version that the device Fast-Weigh is installed on is running.
Hardware: The type Operating System of the device Fast-Weigh is installed on.
Status: The status of the license for this device.
These can be filtered to search for a specific term by clicking the filter icon on the column. Clearing the filter will display all devices again.
When settings up a new device, you will click the above +New Device button on the Devices screen. There are +New Device buttons available across each tab, so please ensure you are creating the device under the correct device type.
In the new window, you will enter the device info and set the device to Active, then click Update. Please refer to the column list above for the entry fields shown in this window.
The configuration tab will show the saved configuration the Fast-Weigh application is using. This window does not allow edits to be made and only acts as a visual aid for the Fast-Weigh application settings. This is also device specific so it is best practice to periodically save the configuration in the event a device needs to be updated or replaced.
Configurations can be saved and loaded with the assistance of the Fast-Weigh Support team. Please contact us if you are unsure if setting changes have been made or if there seems to be an issue with the existing settings.
Although the column is unmarked, you can adjust the active UDFs used on this device after setting them up in the User Defined Fields menu. Clicking the Used box will activate the UDF on the associated device.
If a device information needs to be adjusted or removed, clicking Edit and Delete will allow you to accomplish this change. Any edits made to the device will be applied when clicking Update. Deleting the device will prompt you to confirm this action.
Billing Settings
The Billing Settings allow adjustments for the information requested and presented in the Billing tab. The options provided and their relation are as follows:
Starting Invoice #: Devices the starting invoice number to be used during Billing.
Note: This setting will not affect the invoice number sequence past the very first invoice
Default Invoice Break: Defines when to create a new invoice number for a group of tickets. This sequence must begin with Customer, then subsequent break settings can be selected in any order of the following:
Order: Creates a new invoice for each customer order.
PO: Creates a new invoice number for each purchase order established on an order.
Tax Code: Creates a new invoice number for each tax code set on the ticket.
Product: Creates a new invoice for each different version of a Product on an Order
Yard: Creates a new invoice for each yard.
Ticket UDFs: Creates a new invoice for each different entry of your User Defined Fields.
Billing Export Format: Choose your third-party accounting system to define how Fast-Weigh billing data will interface.
Optional Invoice Prefix: If using direct accounting integration, you may add a short prefix to your invoices to avoid any duplicate invoice numbers being created in your third-party accounting system.
Company Codes: This three=digit company code corresponds to the one used with your accounting system. If your accounting system doesn't use a three-digit company code, you can simply use the first three letters of your company name instead.
GL AR Account: Corresponds to the GL AR Account used in your third-party accounting system.
AR Tax: Corresponds to the AR tax code used in your third-party accounting system.
External Tax Service: Used to connect a third-party service, like Avalara, to control Tax Codes.
The Order/Ticket settings allows adjustment of select information when reviewing tickets, orders, and products.
Units of Measure: Defined global units of measurement used during Product Setup.
Default Tax Code By: Used to determine the order of Tax Code Defaults.
Customer: New Order-Products use the Products default tax code if it is set first, then use the Customer if no Product default is set.
Ex: Used when you primarily control tax by Customer, but have some products that are always exempt.
Product: New Order-Products use the Customer default tax code if it is set first, then use the Product if no default is set.
Ex: Used when you primarily control tax by the Product and Location, but have some Customers that are always exempt.
Controls and enforces password requirements for users created within your Web Portal.
Minimum Password Length: Set the minimum password length required.
Password Expiration: Set a password expiration date, which forces users to change their passwords at that time.
Use Strong Passwords: Requires a combination of special charcters, uppercase, and digits.
Trusted Device Login Period: Default period until users are auto-logged out.
Freight Settings are primarily used in relation to your third-party accounting system.
Freight Code Our Truck: The Product Code or SKU for your Freight rates.
Freight Code Hired Truck: The Product Code or SKU for your Hauler rates.
Freight Description: Optional field to correspond with any freight rate product or SKU description.
Surcharge Code: Any additional fee codes
Use Freight Haul Zones: Allows use of Haul Zones when building orders.
Note: Freight rates, hauler rates, and surcharges are set up when building orders.
Default Quote Expiration Days: Default number of days from the Create Date on a Quote that is used to auto-fill the Expiration field.
Used with the Hauler Pay module, these settings allow you to adjust the statement, similar to the Billing settings above.
Statement Break: Defines when to create a new invoice number for a group of tickets. This sequence must begin with Hauler, then subsequent break settings can be selected in any order of the following:
Truck: Creates a new invoice for each truck.
Order: Creates a new invoice for each order.
Ticket: Creates a new invoice for each ticket.
Include Zero Amounts: Allows zero dollar amounts to be included.
Used with the Load-Out module, these settings allow you to adjust the time and assignment rules for trucks.
Turn Around Minutes: Minimum time between the same truck being tared and marked in-yard.
Clear Truck Assignment: Auto-clear the Truck Order Assignment with a Ticket is created.
This allows you to enter a Proof of Delivery disclaimer notice for Acceptance and Rejection, and a link to your Terms and Condition URL.
These additional settings provide adjustments across the Web Portal.
Dashboard - Show Last: The default range the Dashboard data is available. Setting to zero results in the current days data only.
Use Metric Lables: Switch U.S. Imperial measurement units to Metric units.
Use Secondary Tax: Enables the use of Secondary Tax Codes.
This allows you to change your current password. You must enter a minimum of six characters. We recommend using stronger passwords as they are more secure, which are generally 8-16 characters, and include both uppercase and lowercase characters, numbers, and symbols.
Enabling Two Factor/Multi-factor Authentication is also recommended, which is detailed on the next tab.
FastWeigh1988! would seem like a strong password, but companies often use names or foundation years that are easily guessed. Making your password unique will help protect your account.
Two Factor or Multi-factor Authentication uses an external application to randomly generate a unique string of characters or numbers that change after a set time, and adds an additional layer of security to your account. This can be done using apps such as Microsoft Authenticator, Google Authenticator, or Authy.
Fast Weigh will provide a QR code for you to scan and pair with your MFA app of choice, and then request the string of characters to be entered, securing your account.
Physical keys, such as the Yubikey, also exist, but are not required to use Fast Weigh.
Grid Filters are found throughout the Web Portal and used to filter requested information. This filter is manually applied to only show specific information that Contains or Equals the text input by the user, which can sometimes result in limited information being presented. Clearing any stored Grid Filters will restore the Web Portal to "default" when searching or querying between tabs.
Logging out can help keep your account and information safe, especially if the computer is a shared workstation.
This shows the current user that is signed in to the Fast Weigh Web Portal. If you have an individual login and you are not the user signed in, it is best to Logout and re-enter your credentials.
This section allows you to to assign users within your organization various roles based on their job responsibilities.
It is best practice to assign at least two users to have Admin permissions. This way, there is a backup user should the primary be locked out or unavailable to make changes.
The settings in this section are used to customize the Web Portal to your company needs. For example, if your company policy requires a password change after 90 days, if you need your invoices to start at a certain number, if you're only interested in measuring product by Load, or if you need a specific billing export format.
The User Defined Fields are editable fields to enter custom information. These will be displayed within the Web Portal in the Ticket Entry, Order, Truck, and Customer tabs
The Devices menu will show the current active devices and allow company Admins easier management of their devices, include the scale house computer, mobile ticketing apps via tablets and smartphones, or unattended kiosks. (Link to UAKs) Each device is assigned an ID and PIN and tied to a specific location.
If you are relocating your scale house but still using the same equipment that Fast Weigh is currently licensed for, you do not need to acquire a new license. However, if you upgrade equipment, have an emergency replacement, or need help relocating, please contact Fast Weigh Support for assistance.
The Input Format allows you to input information from a previous ticketing system. After exporting from the previous system, you will need to prepare the web portal to accept the imported information. You will need to match the exported columns based on the predetermined locations within Fast Weigh.
The Accounting Period will need to be set manually based on your accounting software. This is set into Fast Weigh to assist with bookkeeping based on the assigned date range.
The Email Bounce Report is used to track emails sent via the Web Portal. For example, when sending an Invoice to employee@company.com, you can view this area to see if there was an issue when sending to the contact. The Description will provide some information on the reason for the bounce, while the Details will list the reason for the failure.
Columns
The table on the main screen shows the following:
Name: The title of the import.
Type: The file type of the import, either CSV or Fixed.
Time Zone: The time zone the tickets were created.
Header: If the imported file contains a Header.
Clicking on the +New Format button will provide a new window to manually assign the column values for the expected imported file. Matching with the main menu, the information requested in this field is:
Format Name: The name of the file import.
Format Type: The format file type, either CSV or Fixed.
Time Zone: The time zone the tickets were created.
Header Row: If the file being imported contains a header row.
Column: The matching columns of the import to Fast-Weigh.
The Column entry will take the most work to import the file. The ticket file being imported must match the columns expected with the entry field. The information that is required is noted with a ZERO in the entry field. This information must be included from the following fields:
Ticket
Date
Order
Product
Truck
Net
In the above example, we have information present in columns 1-12, then again in column 15. Although the information is available, only the following information is required:
Ticket - Column 1
Date - Column 2
Order - Column 4
Product - Column 5
Truck - Column 6
Net - Column 10
If you need to import tickets after a format is created, and the information is mostly the same, you can edit an existing format instead of creating a brand new one and adjust the expected column location.
Columns and Filters
The table above provides a snapshot of information related to any bounced message using the following headers:
Bounce Date: The date the message was submitted and bounced.
Message ID: Unique code that can be used to request the message from a mail server
Email: The email of the intended user being messaged.
Subject: The title of the email.
Type: The type of bounce experienced (See Common Terms below)
Inactive: If the message is no longer available.
An email may bounce for numerous reasons out of your control, and depending on the Type, may easily be resolved. Reasons a bounce may be experienced and examples follow the Common Terms below.
Soft Bounce
A Soft Bounce is an email that cannot be delivered due to a temporary issue. Reasons for a soft email bounce include full inboxes, emails that are too large to send, or a temporary email suspension.
Hard Bounce
A Hard Bounce is an email that cannot be delivered because of a permanent issue. Common reasons for hard bounces are typos, domains that do not exist, or email addresses that don’t exist.
Soft Bounces differ from Hard Bounces in that hard email bounces are due to a permanent issues vs soft bounces. You can attempt to resend to the intended recipient on a Soft Bounce, but be aware that submitting too many resend attempts to the same address may flag your email as spam within their email system. It is best practice to confirm the contact information before making another attempt after multiple failed attempts for a Soft Bounce, and find an alternative route for Hard Bounces.
Columns and Filters
The information visible in this screen is as follows:
From Date: The starting date for this Accounting Period.
To Date: The ending date for this Accounting Period.
Edit/Delete: Edit or Delete the existing Accounting Period.
Since this information is specific for a date range, there is no title or description. However, you can filter and search for the time period by click the Search box, or the filer icon on the column.
To create a new Accounting Period, click the +New Accounting Period button.
In the new window you will prompted to enter the date range to being and end, then click Update.
A batch cannot be created when its invoice date falls within a closed period.
Batches/Invoices with an invoice date within a closed period cannot be cleared.
Tickets cannot be removed from an invoice dated within a closed period.
Credit/Rebill cannot be completed for an invoice when the invoice date of the Credit/Rebill is within a closed period.
The API module is an additional module that can be added to your Fast-Weigh Subscription. Please contact our Support team at 865-219-2980 or support@tacinsight, or review our for more information.
API Keys are available to generate, view, and revoke from the main API menu screen.
To generate a new API Key, click the +New Key button and enter the users information, their Role, select their their Read/Write Permissions, and any note necessary information in the Comment in the new window, the click Update.
The columns and fields above available display the following information:
Owner: The user using the generated key.
Key: The generated key.
Clipboard Copy: Allows a single click to copy the key.
Permissions: The users permissions related to Read or Write access.
Role: The users role as a Customer or Hauler
Comment: A note to associate or describe the current use of the key.
Revoked: A Yes/No statement if they key is currently in use by the user.
The Fast-Weigh REST & GraphQL API services use token-based authentication with a custom x-api-key HTTP header record. The token should be included with every call.
Basic Authentication has been deprecated.
We have transitioned from using Basic Authentication with username/password credentials to token-based authentication. Existing integrations will continue to work, but please note that Basic Authentication has been deprecated.
Your endpoint:
You can find your endpoint listed on the API Info page under the settings gear of the Fast-Weigh Web Portal.
Don't see API Info on your web portal?
You may not be an admin of your Fast-Weigh account. Check with a known admin to see if they can set up this key.
Your company's account may not have this enabled. If this is the case you will need to contact your sales or onboarding rep to get it enabled.
The endpoint should look something like this:
API schema explorer:
Your credentials will allow you to use the Insomnia tool to build queries. There, you can dive into the data model docs as well as test queries with the live editor.
The REST API generally handles CREATE and UPDATE calls.
The OpenAPI/Swagger docs can be found here:
When using Related Accounts, you must have active logins between each account. If you are not the primary Admin for the additional account, you will need to have your User ID setup in each tenant user list before adding it to the Related Accounts.
Columns and Filters
Under the User icon, select Related Accounts. This menu contains the option to add and manage other accounts related to your organization. At the bottom of the list, you will see your currently logged in user.
The page displays all current available user accounts between your organizations with the following information:
User ID: The ID associated with the tenant/account.
Tenant ID: The organization ID.
Name: The users name.
Email: The users email.
In larger organizations, you may have many different sub accounts to manage. Using the filter icon on each header will allow you to narrow down your accounts by entering keywords, such as the Tenant ID or email. Smaller organizations may only have one or two additional accounts available, so this step is not necessary for each account switch.
To add a new related account, click the +Add Related Account button. You will see the following window:
Entering the User ID and Password for the account you wish to associate will auto-populate the Tenant ID and email.
In the above image, we now have a second account available. Simply clicking the ->| Switch To button allows us to instantly change our Fast-Weigh Web Portal to view the associated account. Be aware you that you will be brought to the Home page of the Web Portal for the new tenant.
Prior to making changes or adjustments in the Web Portal, it is best to check your current view or tenant by clicking the User icon, then noting the Tenant ID in parentheses beside your User ID. To switch back, you will select Related Accounts, and click the associated ->|Switch To for the intended account.
allows Admins to switch between tenant and customer IDs. This is a two-click option that allows medium/large organizations to manage multiple accounts from the Fast-Weigh Web Portal.
A full breakdown can be found in our article.
The Fast-Weigh REST & GraphQL APIs allow system integrators to interface with the Fast-Weigh data model to extend functionality and/or extract data for third-party use. For additional information on this, please refer to our for a complete overview, including educational material for REST and GraphQL.
Should you need additional support while using the Fast Weigh Web Portal, clicking the highlighted icon will direct you to our Support page. Alternatively, you call reach us by phone at 865-219-2980.
The created format will now allow you to into Fast-Weigh from an external system.
Column Types and Filters
There are three key areas within the User Admin page: +New User, Edit User, and Delete.
In the above image, we have a created user selected. At a glance, the information provided to us is as follows:
User ID: The username we have provided to the user, either by their request, or a predetermined username that matches our organization.
Email Address: The contact email provided to submit for password resets.
Full Name: The users full name.
Role: Their selected Role and permissions within the Web Portal
Restrictions: Any abilities that they do not have available to them within the Web Portal.
Last Login: The most recent active time within the Web portal.
After creating our users and selecting their roles, we also have the option to search based on any of these identifiers by selecting the filter icon on the header columns.
You may have common names within your organization. In the example image above, we have multiple User IDs for BJ, but we can narrow that down if we only have a portion of the User ID, their Role, or Name by using the filter.
To add a new user, click the icon for "+New User" to begin.
You will enter the users information in the fields above. For New Users, you can set their password before and allow them to change it later, or submit an email to allow them to enter it on their initial login. The Mobile POD option will be selected if the user needs the ability to utilizt the Mobile Proof of Delivery module.
You can view the below image in the Web Portal by hovering over the question mark icon to the right of the Password field.
After, you will select the users Role, which can also be viewed when hovering over the question mark icon. You can view our full breakdown in our Roles and Responsibilities article.
If a user does not have the correct permissions, needs their password reset, or other information needs to be changed, you can edit the user after highlighting them in the table then clicking Edit.
The edit screen is similar to the New User screen with the addition of a Send Reset Email option. This allows us to manually request a password change from the user, sent the the attached email address. Adjusting the role will provide a few different options based on the selection, providing Admins with a few additional tools to manage their users.
The Delete key will remove the User from the list, and you will be prompted to confirm this action. If you accidently remove a user, you will have to reenter their information as if they were a New User.
If you would like a back up of your current user list, you can export it to an Excel format.
Label: Field to be used during ticketing.
Used: Enables this UDF to be used when ticketing.
Type: Adjusts the entry to be Alpha (letters or numbers) or Numbers (numbers only).
Required: Enforces use of this UDF.
Validated: Works with the Values option to create a drop-down menu.
Values: Enter preset options to be selected from a drop-down menu. These Values are separated by a comma, with no spaces.
Ex: (Value1,Value2,Value3) - Correct
Ex: (Value1, Value2, Value3) - Incorrect
Save your entry when completed.
Label: Field to be used during Order setup.
Used: Enables this EDF to be used.
Type: Adjusts the entry to be Alpha (letters or numbers) or Numeric (numbers only).
Required: Enforces use of this UDF.
Validated: Works with the Values option to create a drop-down menu.
Values: Enter preset options to be selected from a drop-down menu. These Values are separated by a comma, with no spaces.
Ex: (Value1,Value2,Value3) - Correct
Ex: (Value1, Value2, Value3) - Incorrect
Save your entry when completed.
Label: Field to be used during Customer setup.
Used: Enables this EDF to be used.
These UDFs will display on the Web Portal , and can be turned on for your individual Ticket Devices in the menu.
These UDFs will show on the to allow for any extra information that needs to be attached to an Order.
These UDFs will show on the to allow for any extra information that needs to be attached to a Truck.
These UDFs will show on the to allow for any extra information that needs to be added to a Customer.
