What is Fast-Weigh?

Fast-Weigh is cloud-based ticketing software, built to make your aggregate operation faster, simpler, and more efficient than ever. Our goal is simple: less stress, and more time to focus on your business. That means no expensive IT infrastructure, total access to your production data, and a modern, user-friendly system that will change the way you think about material sales.

Platform Overview:

Centralized Web Portal

With our cloud-based system, your ticketing data will never be stuck in the scale house again. View, edit, and analyze ticket data from all locations. Enjoy total operations management from anywhere, on any device.

Key Features:

• Ticket Management

• Order & Customer Management

• Products & Pricing Matrix

• Multi-Tier Location Support

• Unlimited Users

• In-Depth Reporting

Desktop Ticketing App

Our Windows 10/11 ticketing application was designed from the ground up to streamline daily scale house operations and communicate directly with our web portal. All data is immediately backed up to the cloud, ensuring no ticket ever goes unaccounted for.

Key Features:

• Backed by the Cloud

• Offline-Capable

• Hardware Accessories

• Multi-Scale Support

• Highly Customizable

Add on Modules

• Billing & Invoicing

• Inventory

• Analytics

• Hauler Pay

• Quotes

• Dispatching

• Load-Out

• Mobile Applications

Vocabulary

Customer: Purchaser of your Products

Region: The highest Level of the Location Hierarchy. Regions contain Locations. Regions can be used to segregate by proximity or by billing entity.

Location: Middle Level of the Location Hierarchy. Typically refers to a Quarry/Pit. Locations contain Yards. Locations are also the level at which global products can be assigned.

Yard: Lowest Level of the Location hierarchy. Yards can be used to segregate activity at a location. A yard is created automatically when you create a location but more can be added if needed.

Product: Material being sold

Hauler: Carrier/Owner of Trucks

Truck: Vehicle belonging to a Hauler

Order: Combines Customer and Product to create a Job that can be ticketed. Orders are region specific but can contain products from multiple locations as long as they are in the same region

Ticket: Receipt of Sale/BOL/Weigh Slip/Tag

Batch: Group of Invoices. You may hear the billing process be referred to as Batching. This is simply the process of searching for tickets and assigning them a Batch #.

Report: Document generated by Fast-Weigh that displays data for easier interpretation. Our report building software is also used to create Ticket Templates, Invoices, Statements and E-Tickets.

How To Guides are intended to quickly give the user step-by-step instructions for accomplishing a basic task. Be sure to check or References section if you need further clarification.

There are 2 primary ways to Edit a ticket. It can be done one at a time via the "Ticket Query" or edits can be made in Bulk via the Ticket Bulk Edit.

After your user account has been created you will receive an email from [email protected] with the subject "Fast-Weigh Password Setup" This email contains your User ID and a link that allows you to set your password:

Click the link in the email to be taken to the "Set Password" page:

Enter your desired password twice and Click "Set Password"

Click on the link in the success message to be redirected to the Fast-Weigh Web Portal

Enter the User ID from the account creation email and the password you set and Click "Log in"

Check out the next Tutorial to learn about Navigating the Web Portal

Navigation

When you first log into the Web Portal, you will see the Home Screen Dashboard:

Depending on your User Role, Restrictions, and currently subscribed modules, the Tabs visible at the top of your screen may vary.

Any Tab with the Triangle Symbol indicates that it is a menu. Hovering over it will display more options to choose from.

The Person Icon in the Top Right allows you to access User Account settings

Some pages (such as the Product Pricing Page) have multiple views, shown as file tabs:

The Ticket Query is essentially a search engine for looking up tickets. To view the ticket query navigate to Tickets > Ticket Query.

The Parameters found at the top of the screen allow you to filter down ticket data

By default, the Ticket Query will load with today's date entered in the Date Fields.

Click the Query button to search for tickets:

The Grid View on the lower half of the screen will list the tickets found in the query:

Clicking the Edit button allows you to modify the ticket:

If you make an edit, the system will require you to leave a revision note.

Tickets that have been invoiced cannot be edited. You will need to remove them from the invoice before making any changes.

If a ticket is voided you will not see it in your query unless the Voids Check Box has been checked:

You can export Archived PDFs or the current query to Excel by using the respective buttons:

Navigate to Reporting > Reports - New Tab

Category: Our reports are grouped into several categories such as Tickets, Billing, and Audit

Report: Selecting a category changes the reports shown in this list

After Selecting a Report Click the "Load" Button:

The Parameter Panel will appear on the right side of your screen:

In this example, we are looking at the "Product Usage" Report in the "Tickets" category, the parameters shown will vary by report. We have set the Date range for September but we have not selected our locations so we will see this error if we run the report:

You can select individual, Regions Locations and Yards or just click the select all button for the parameter:

Click Refresh at the top of the Report Parameters to view the report:

We can add a grouping to this report in the Report Parameters:

Select Customer and Click Refresh to run the report again to see the data grouped by Customer record:

The Navigation Bar above the report offers some time-saving features:

The Page Number buttons allow you to jump to the Next/Previous or Last/First pages

The Cloud Icon allows you to export the Report in a variety of different file formats such as PDF, CSV, and XLS.

You can also print the report or email it directly from the reports module:

Ticketing App ( Legacy )

When the app is launched you will be greeted by the Ticketing Screen. This is effectively the "Home" Screen.

Navigating the App

Clicking the 3 lines in the top left corner of the app will show the Icon Labels:

The same is true for the 3 Dots in the top right corner:

Anytime you see a List Icon next to a Field it will open the associated list

For Example, Click the List Icon next to the Truck Field on the Ticketing Screen to view the Truck List:

Use the search box at the top of the List to filter down results:

The Truck List Search Box can match the following fields: Truck IDs, Hauler Names, License, AutoID, and Driver.

Creating Tickets

By default, there are only 5 required fields for creating a ticket: Truck, Customer, Order, Product, Weight.

Select the appropriate records by either typing the ID into the field or clicking the List Icon to search the associated list.

Optionally, a Ticket Note can be added by clicking the Ticket Note Button and typing into the text box:

Once you have selected the correct records, capture the weight for the ticket. This can be done a number of ways:

1. If you do not have a scale connected to Fast-Weigh, type the weight into the Weight Field

2. If you have a scale connected, click the weight field and then hit "Enter" on your keyboard or Click the Weight displayed in the bottom left:

The Ticketing App will show you a breakdown of Gross, Tare, and Net in Pounds and Tons (or Kilograms and Tonnes depending on settings) once you have captured a weight. Click Print if you want to create the ticket with this information.

Congratulations! You just created a ticket in the Fast-Weigh Ticketing App. The ticket will automatically sync to the web portal.

References

How To Create and Pay Ticket from Fast-Weigh

Related Guides

References

How to Create Users

Related Guides

References

How to Create Tax Codes

Related Guides

References

How to Create Payment Terms

How to Create Billing Modes

Assigning Terms and Modes to Customers

Related Guides

References

How to Create a New Region

Related Guides

References

How to Create a New Location

Related Guides

References

1

Navigate to [ Resources > Locations ]

2

Click [ + New Yard ]

3

Fill out Required Fields

The minimum required fields to add a new yard are Name and Description

4

Click [ ✓ Update ]

Related Guides

References

How to Create Customers

Related Guides

References

Creating a Pricing Template

How to set a Pricing Template as Default

Related Guides

References

How to Create Products

1. Navigate to "Resources" > "Products" > "Products & Pricing"
2. Navigate to the Product Setup
3. Click the [+New Product] button
4. The minimum required fields to add a new product are Product ID, Description and Unit

1. Click [✓Update]

Assigning Products to a Location

After a product has been created, it will need to be assigned to a location. This will be where you will be ticketing the Products.

1. Select the product you just created and click the [+Add Location] button in the middle tab
2. The minimum required fields are Region, Location, and Yard

1. Click [✓Update]

Once the Product Location is set up, make sure to set up default pricing for the product

How to Create Trucks

1. Navigate to "Trucks" > "Trucks"

1. Click the [+New Truck] button

1. The minimum required fields to add a new truck are Hauler and Truck ID

1. Click [✓Update]

How to Create Haulers

1. Navigate to "Trucks" > "Haulers"

1. Click the [+New Hauler] button

1. The minimum required fields to add a new hauler are Hauler ID and Name

1. Click [✓Update]

1

Navigate to [ Trucks > Drivers ]

2

Click [ + New Driver ]

3

Fill out Required Fields

The fields which are required are [ Name ] and [ Driver ID ]

If you would like a full explanation on every field, please see the

4

Click [ ✓ Update ]

Related Guides

References

How to Create Orders

Adding a Single Product to an Order

Adding Multiple Products at once to an Order

Related Guides

References

How to Create Invoices

1. Navigate to "Billing" > "Billing"

1. Select all the parameters that contain the tickets that need to be billed and click [Query]

1. Review tickets that are selected to ensure that they are ready to be billed

1. Type in a Batch # and select the appropriate Invoice Date and GL Date (if applicable)

1. Click [✓Assign]

How to Create Invoices within New Payments

1. Navigate to "Billing" > "New Payment"

1. Navigate to the Tickets tab

1. Select the Region and Customer, then click [Refresh]

1. Select the tickets you want to invoice. Ensure the invoice distribution and invoice date are correct, then click [Create Invoice]

1. This will automatically navigate to the Invoices tab and select the invoice(s) generated

How to Create a New Payment

1. If you don't already have the invoice(s) selected. Select the Region and Customer, then click [Refresh] and select the invoice(s)

1. Select the Payment Method being used, ensure that the amount is correct and click the [Create Payment] button

Generating a Customer Statement

1. Navigate to "Billing" > "Balance Dashboard"

1. Select the Region and Customer, then click [Refresh]

1. Click the [Statement] button to generate a statement with the customer's current balance

Hauler Pay Statements are generated from invoices.

Generate a Hauler Pay Statement

1. Navigate to "Hauler Pay" > "Statements"

1. Select all the parameters that contain the tickets that need to be billed and click [Query]

1. Type in a Batch # and select the appropriate Payment Date and GL Date (if applicable)

1. The tickets will be removed from the New Payment tab and placed inside a batch in the Payment History section

1

Navigate to [ Tickets > Ticket Query ]

2

Search for ticket via drop-down menus or ticket number

3

Click [ ✎ ] icon in the Edit column

Make any necessary changes to the ticket and leave a Revision Note

4

Click [ Save ]

References

Setting up your Import

Importing Ticket Data

References

1

Navigate to [ Resources > Customers ]

2

Click [ + External Customers ]

3

Create and Upload Customer Import File

Here is a Sample Customer Import File. You can use this as a reference when creating your own import file with your customer information.

Once created, upload it by clicking the [ Choose File ] and [ Upload ] buttons

4

Make Final Configurations in the Footer Panel

5

Save & Finish

Click to add the customers to the portal

References

Requests

This section allows the overall management of the Dispatching module. From here you can add trucks to be requested, submit and alert drivers of new Requests, and a summary report of all Requests.

Requests

The Requests table is the main screen for managing Dispatching. Here you can view and edit your Requests at-a-glance. You can add new trucks, alert drivers, make changes, or review individual truck requests.

Trucks

The Trucks table provides an overview of your Requests organized by the assigned Trucks. Here, you can quickly review how many Requests a Truck has for a set time frame, add the Truck to an existing Request, and edit the Truck's existing Requests

Whiteboard

Your Requests Whiteboard provides a different view of your Requests. Here, you can see summary cards of the Request, as well as make edits to the Request and send alerts.

Drivers

Allows you to add or edit drivers available per Hauler, as well as set them to active or inactive depending on their availablity. This section includes adding their phone number used to send SMS messages and alerts related to each assigned Request.

Live Tracking

Live Tracking provides location data based on the position of the Request. With the Lat/Long selected, the Request can be tracked from the time of pick-up to delivery. With the map provided by Microsoft Azure, you can view any traffic or weather conditions that may be affecting the delivery.

Tracking Query

The Tracking Query allows you to view all tracked Requests and their event history, including Pickup, Start/Stop, and Delivery date and time for each request. This also provides a map of the GPS location at the event time for review.

Request Import

The Request Import allows uploading of previous Requests from a .CSV file.

Managing Product Pricing

Adding and Editing Product Pricing

The first step for setting up your Products & Pricing is to create the Products, Product Locations, and Pricing Templates. Please go to the Adding & Managing Products article if you have not done this yet.

• Go to Resources > Products > Products & Pricing.

• On the [Product Pricing] tab, enter in the filters for the Product Pricing you wish to set and click [Refresh].

  • This will load all of the Products that are available to add default pricing to for the set parameters.

• To add or edit a default price, find the specific Product, Location, and Price Template in the list and then click on the pencil icon to edit it.

• This will bring up a text box inside of the table where you can enter in the Current Price and a Proposed Price. After the desired price has been entered, click the check mark to save or the prohibit symbol to delete.

  • Note: The Proposed Price is an optional tool to "stage" a price change. You can enter in a new price before enacting a price update that can be applied to the Current Price in bulk later on.

Once a Price is set, you will then see the [🖋️More] button where you can add in additional default pricing.

• Add in an optional .

• Add in a Default Surcharge and set the Surcharge Type.

• If you use Price Adjustments, you can set default Adjustments for the Template.

1. Navigate to "Orders" > "Orders"

1. Select the order that has the product that will be changed

1. Click the [✎] button next to the product that needs to be changed

1. Change the prices that need to be altered

1. After making your changes, click [✓Update]

Before Updating

1. Navigate to "Reports" > "Reports - New Tab"

1. Review your new Pricing Template Defaults using the Price Update Review report under the Orders category of the Reporting page to make sure everything is correct.

Using the Open Order Price Update

After reviewing your existing prices with the Price Update Review report, you can navigate to the Resources > Products & Pricing menu.

You will use the top section to input parameters similar to the Ticket Query menu, with the results displaying in the lower section of the table. You can also leave these parameters set to ALL, to have all of the available products displayed.

Each line will display a single product, the Location where the product is available, and then the price template and its associated pricing. This template pricing is applied as the default price when adding products to new orders. .

• After making the desired inputs and adjusting the rates as needed, click the Open Order Price Update button on the top-right of the Product Pricing table.

• (Optional) Set the Region, Location, and Customer that will be affected by this price update.

• Check the boxes for the information you want to update from the template pricing menu to the Order-Products on Open Orders.

  • Update Pricing: Updates the Material Rate on the Order-Products from the Pricing column.

  • Update Freight Charge Rate: Updates the Freight Charge Rate on Order-Products within the "More" menu.

Once your selections have been made and the [Update] button is clicked, your Open Orders will be updated to use the new pricing applied to the Pricing Template.

1. Navigate to Billing/AR > Billing or Billing if you do not use our AR module:

1. Navigate to Billing History:

1. Search for the invoice using the Invoice # search box:

1. Expand the batch by clicking the arrow to the left of the Region:

1. Click the [Actions] button on the invoice row to bring up the following:

1. Click [X Clear] to bring up the following:

1. Check the box and click OK and you're done!

Cash Type Additional Steps

If the price of the tickets from a cash type invoice will need to change after you make an edit you must:

1. Find Price column with [$] symbol. This can be found in the Ticket Query or New Billing screens.

1. Click the [$] icon to open the Pricing Edit window.

1. Uncheck the Lock Rate checkbox and save.

1. In the New Billing screen, ensure all edited tickets are checked.

1. Click [$Reprice Selected Tickets]

1. Click the Ok, and you are done! Now your tickets will have the correct pricing, and you may re-batch.

Enable Inventory Tracking on Products

1. Navigate to "Resources" > "Products" > "Products & Pricing"

1. Select the product in the Product Listing table, then click the [✎] button on the Location in the Product Locations table

1. Check the Track Inventory box

Setting Initial Inventory Quantity

1. Navigate to "Inventory" > "Inventory"

1. Select the Region and Location that your product is in and hit [Refresh]

1. Select the product and click the [+New] button

1. Set the Entry Type as "Set Inventory", enter a Date and Quantity

1. Click [✔Update]

Tracking Inventory

Fast-Weigh will automatically track any ticketed Inbound and Outbound orders for these products.

The lower table will show the Outgoing and Incoming amounts as well as the number of tickets.

Manual Adjustments - Receiving Inventory

Products that are supplied to your locations by other vendors, freight, or rail and are not ticketed via Fast-Weigh will need to be applied by a Manual Adjustment called Receiving. This can be done the same as setting the initial quantity. If you are you are adjusting the Current Inventory without an incoming amount, skip to the next section.

1. Search or Select the product from the main table, and then click the [+New] button in the lower table.

2. In the New Adjustment window, select the Receiving option in the Entry Type drop down, enter the quantity and adjust the date as necessary.

3. (Optional)Enter any necessary information helpful to identify the incoming amount, such as an external ticket or where the product was sourced.

The Receiving/Incoming column will reflect this adjustment, as well as the Current Inventory column.

Manual Adjustments - Adjustments

Adjustments should be used when the quantity is changed or verified to be different than the tracked amount. Perhaps a truck was filled with the wrong product, dumped, and then filled with the correct product before leaving the Yard, but no Inbound ticket is created to "return" the material.

1. Search or select the product from the upper table.

2. Click the [+New] button in the lower table.

3. In the New Adjustment table, select Adjustment from the Entry Type drop down.

If a Set Quantity, Adjustment, or Receiving action is made in error, selecting the [✖ Delete] button on the far right of the table will allow you to remove the record. You will be prompted to confirm as a caution.

The previous action will be removed from the lower table.

Tracking Inventory

Fast-Weigh will automatically track any ticketed Inbound and Outbound orders for these products.

Unsynced records in Fast-Weigh can be created from varying factors. It is important that these records are addressed to prevent billing errors. The explanation and steps in this article can help your users resolve some of these errors. Unsyced records are most commonly caused by a mismatch of information between the Web Portal and the Ticketing App or an internet outage. To resolve these errors in the ticketing app, click on the red text displaying the unsynced record message.

The Unsynced Records page will show you records that may have errors along with Pending tickets that are not yet complete. The Type column will display the type of record affected. In the image above, this Pending ticket has an Unknown Error listed. On the far right of the screen are the Clear Error and Sync columns, which can be clicked for each individual record.'

Clearing Unsynced Records

Clearing these Unsynced records can be done two ways: Clicking the larger Clear All Errors button, or per record by clicking the eraser icon from the Clear Error column. Some of these unsynced records can also be cleared by others being resolved, so in some cases, a Washington error that persists may be resolved from another Unknown record.

Once the error is resolved, you will see a brief pop-up in the top-middle of the ticketing app. This message will display that the error could not be cleared, or that the error has been cleared. Following this, you can click the Full Sync button to sync your app, which will attempt to sync the tickets with the Web Portal.

Unknown Errors are the most common codes that will appear in the Unsyced record page. These codes are generally caused by a lost internet connection and can be resolved by clicking to clear the error, then syncing the ticket. In some cases, these may return.Should the records fail to sync or return after being cleared and the Full Sync completing, please give our support line a call at 865-219-2980 whenever is most convenient.

1. Navigate to portal.fast-weigh.com

2. Click on the SSO Login button

1. Enter your SSO name, which is your TenantID in Fast-Weigh, and your admin can provide you with this ID

1. Contact your admin to complete the SSO login process

Welcome to Fast-Weigh! Fast-Weigh is the cloud-based ticketing application that your merchants use to generate tickets, orders, quotes, and invoices. To help in our explanations on this page, we will refer to your merchant as the "Tenant" of your account, and your role as the "Customer." As a Customer, you are granted access to your company's specific Fast-Weigh related data. In this article, we will provide an overview of how you can use the Web Portal to review that information. All aspects of the Customer portal will be available for reference, though our Tenants have the ability to apply select restrictions based on their preferences. If you do not have access to a section of Fast-Weigh, these restrictions may be applied at their preference and discretion.

Home / Dashboard

After receiving your login and welcome email, you will have access to review your company's information within Fast-Weigh. The image below is the Home screen, also referred to as the "Dashboard," that will provide a snapshot of that information. We will review this page in a moment, but first, we'll take a look at what pages we have available.

Clicking on the links along the dark blue navigation bar across the top of the Web Portal will redirect you to that section. Below is a quick reference you can use for navigating the Web Portal, or click on each section below to be redirected to the associated article for that page.

• Home: This page displays an overview of your company's production information.

• Tickets: This section contains the Ticket Query and Delivery Query, where you can review your ticket data.

  • Ticket Query: This page allows you to run a search using granular parameters to display your ticket information. You can review how to use the Ticket Query by navigating to the Ticket Query for Customers article.

Note

Fast-Weigh Support is available to our Tenants. We are unable to provide direct support to our Tenants Customers. The articles included in this section of our Knowledge Base should act as supplementary references to use the Customer Portal. Any questions related to your tickets, orders, or billing should be referred directly to your Tenant to review.

The Home page of Fast-Weigh's Web Portal, also referred to as the Dashboard by some of our users, provides an overview of your company's tickets and orders primarily, but also provides a review of the products and their quantities, where they came from, and who hauled them. You will notice that there is a "1" in the box showing the Active Customers. This is set by default, and includes only your company's information within your Tenant's instance of the Web Portal.

The upper section has a few options available to manipulate the displayed data. In some cases, there may be multiple selections available based on the Tenant's Regions and Locations, or where they operate and produce or sell product. Selecting an ALL option will display all records within the selected date range. After making these selections, you will need to click the [Refresh] button, found on the upper right of the page. The Totals cards below these options provide a quick digest of the reported information.

The middle and lower section of the Home page provides a visual breakdown of the information displayed in the Total cards above, including overall product quantities and the Units by Time. The middle section can be tabbed through to display more specific information, such as the Units and Loads of products, the number of active orders, and Locations where your products were purchased or produced. You can click through the tabs in the table below to see how each tab behaves when toggled to view. Each line listed within these tabs also has a [🔍] icon on the right side. Clicking this icon will instantly redirect you to the Ticket Query and display the tickets that contain this information within the selected searched parameters, without needing to input the parameters individually as you would normally when using the Ticket Query.

If for any reason when using the Home / Dashboard page you notice information that is not relevant to your company, please reach out to the contact or known Admin for your Tenant, and we can work with them to correct any errors or unexpected behavior.

The Tickets menu contains both the Ticket Query and Delivery Query. The Ticket Query is the primary source to your your ticket information, outside of the Reporting tool. The Delivery Query may not be available based on your Tenant's preferences or may not be enabled.

Ticket Query

The Ticket Query uses a series of drop down menus, referred to as "parameters," as selections to display your ticket information in the lower section of the page. When using the query, you can set as many or as little as you would like by clicking each menu, then selecting the desired item from the available list. Below is a brief of each parameter and the information they will provide.

Drop-Down Parameters and Free Text Fields

• Region, Location, & Yard: These selections will allow you to narrow your results to a specific location or yard that your merchant operates. The volume and variety of orders your company has with your Tenant will influence what can be selected from these lists.

  • Example: You may have 10 Orders available from Location A, but none in Location B. By default, you will not have Location B listed in your Location drop down.

• Customer: This selection should only display either ALL or your company. If you notice multiple customer selections in this menu, please reach your contact or known Admin with the Tenant.

The following fields are free text fields, and therefore, can result in no tickets being displayed if the information entered is incorrect or mistyped.

• Ticket # & MP Ticket #: Individual ticket numbers can be input into these fields if there is a specific ticket you are attempting to review. Multiproduct (MP) tickets are differentiated using a decimal point and include a trailing number 1-9.

  • Example: A multiproduct ticket with three different products will appear as 100.1, 100.2, and 100.3.

• Operator: This field references the location operator, or weighmaster, for your merchant. This information may or may not be available to you on your tickets, but can be queried if needed.

The last two items in the parameter selection are found just below the Query button. These two icons will allow you to export your ticket data. The Export Excel button will provide an excel sheet of the information currently displayed of the the resulting query, and the Export PDF button will provide a .zip file containing the original PDF version of the ticket printed at the scale.

Ticket Query Results Table

After inputting your parameters above and clicking the [Query] button, your ticket results will display in the large white space in the lower half of the page. The information in this table reads from left to right, and can reviewed using the horizontal scroll (outlined) found at the bottom of the table. The most relevant information will be listed first and will remain visible while you scroll the information as needed (red divider). This includes:

• Ticket Date & Time

• Ticket Number

• Version

  • This is related to the

Clickable Icons in the Query

There are a few icons that can be clicked within the resulted query. Here is a brief for these icons:

• ETicket: Provides the most up-to-date version of your ticket. If any edits are made to the ticket, these will be reflected on the ETicket only.

• Archived: This is the original ticket that is created at the time of ticketing. This is the digital version of the ticket that is physically printed at the scale location.

  • Your merchant may not print or provide physical tickets. These two options will allow you to print your own tickets as needed.

Delivery Query

The Delivery Query can be used to track your requested and expected products, and you can use the parameter and filter options to narrow your results just as you can in the Ticket Query. The Delivery Query also provides both an ETicket and the Archived version of your ticket as well, and includes an image that may have been captured at the ticket of ticketing, or at the time of delivery, depending on your merchants preference or requirements for delivery orders.

Unique to the Delivery Query are the Map Results and Map icons. These icons will either allow you to view all of the resulting tickets, or individually when clicking the [🌎] icon, overlaid on a third-party provided interactive map.

When clicking the [Map Results] icon to display all of your tracked deliveries, you may initially only have a few tickets visible. Zooming in will display your tickets in closer view based on their proximity. In the image above, we can only see one ticket. When zooming in, as the image below shows, we can see two tickets delivered a the same location.

The Delivery Query will also provide additional information about your delivery, such as the time in transit, who received the order, or who signed for the delivery.

Using the Request Page

The Requests menu allows you to review your existing request progress or input a new request to your merchant. By default, this menu will display only your Active requests, but can be adjusted by selecting from the Status menu to view more. As with all areas of Fast-Weigh, you will need to input a range of dates to include any information that you may need to review or reference. Included are a few quick one-click selections to review the most recent Requests. Clicking the [Today], [Tomorrow], or [7-Day] options will automatically refresh the page to display these specific filtered Requests. You can also use the date selection and manually refresh the page with the [Refresh] button to view older requests. In the example image below, we have two requests: One active request shown as Open, and one that has not yet been approved by the merchant, shown as Pending.

Creating a New Request

To begin creating a new request, you will need to click the [+New Request] button in the upper right of the table.

When inputting your requests, you will only be able to select from orders and products available for your company. See below for an example of a new request and a brief for these fields:

• Description: A brief description of your Request.

• Region: Where your Order and Products will be available.

• Order: The Order from your merchant that provide your products

Once all of the required fields are input, you can click the [Save] button to submit your request. This will display in the main Request table as a Pending request, and will require your merchant to review and accept. When the request is accepted, you will see this status as Open.

The Invoices page allows you to review your companies invoices within Fast-Weigh. If this page is not available to you, it may be that your merchant has opted not to display this page.

To search for your invoices, you will need to input the correct date range for the Tickets that are included on the invoice. Alternatively, you may enter a specific Invoice # to review a single invoice.

In the above image, there are two invoices available between the selected ticket dates. By clicking on the black arrow on the left side of each line, you can expand each invoice to review the associated ticket information. This contains most of the information that can be found within the Ticket Query.

Your merchant may already provide a physical or digital copy of your invoices, but you can also print a copy from this menu as well by clicking on the [Print] icon available with each invoice.

The Payments page will allow you to make new payments, and review any previous payment made toward your invoices as well as your statements.

Balance Dashboard

The Balance Dashboard will display you current balance with your merchant across a series of date ranges. The tiles across the top of the page provide a quick view of these ranges. By default, the table below these tiles will display all of your current invoices with a more detailed view for where this information is being referenced showing the following:

• Invoice: The invoice number. This number is automatically generated by Fast-Weigh.

• Region: The Region associated with the invoice/billing from the merchant.

  • This information is determined by the merchant at the time of their billing process and is not the exact location of the ticket(s) origin.

You can also use the Search field if you would like to review any specific information available on the Balance Dashboard without scrolling through the table by typing in the information related. This can be the Due Date, Invoice Number, or any value listed in the full table.

The last to options available on this page are the Statement and Payments buttons. Clicking the [📄Statement] button will provide a .PDF file of the Balance Dashboard, which includes any payments made.

Clicking the [$ Payments] button will redirect you to the next section.

Payments

The Payments menu allows you to make payments toward your invoices, either batched by your merchant during their billing process or any cash invoices that may not have been paid at the scale location. Similar to the Invoices page, the black arrow found on the left side of the page will allow you to expand the invoice to review the tickets included with each invoice and includes the following columns related to these unpaid invoices:

• Invoice: The invoice number.

• Invoice Date: The invoice date.

• Amount: The total amount for the single invoice.

The selection boxes listed down the left side of the screen will allow you to select as many, or as few, invoices as desired to make payments toward. By selecting multiple invoices, the Selected Amount Total will automatically be adjusted based on the

Before creating the payment, you will need to select an available Payment Method. Depending on your merchant, you may have a few options available, which are covered further below.

After selecting your Payment Method, you can select a Payment Date, enter a Reference Number, or a Payment Note. The Reference and Note fields are not required, but may requested by your merchant. After these selections have been made or populated, you can click the [Create Payment] button.

When selecting the Card or ACH option, you will have the option of manually entering in a new Credit Card or ACH, or select from a saved payment method. If you would like to input and save this information for future payments, you can review this process in the next section.

Customer Payment Info

As mentioned above, your merchant may have a few selections available to accept payments - either saved Credit Cards or ACH information. If additional cards or bank information are needed to make payments, this information can be input into Fast-Weigh within the Customer Payment Info menu.

Fast Weigh Web Portal

The Fast Weigh Web Portal is a browser based tool used for administration of your Fast Weigh account. The Web Portal allows users to invoice, generate quotes and reports, manage trucks and haulers, or track inventory. The Web Portal has a variety of applications standardized for most businesses, and a catalogue of additional modules that can be requested as needed.

Fast Weigh Scale Apps

The Fast-Weigh Scale Apps consists of the

• Fast-Weigh Desktop Application ( Ticketing App )

• Fast-Weigh Web Application ( New Ticketing App )

The Scale Apps are primarily used for ticketing at a scale house. You can use the tabs below to follow the Reference Pages for the edition of Fast-Weigh you use.

Mobile App

The Fast-Weigh Mobile App is a versatile Mobile version of Fast-Weigh that can be used in three distinct modes to best suit your needs. See the table below for a full breakdown.

Management App

With the Mobile Management app, you can have all your latest ticketing data at your fingertips at all times. Stay up to date on daily load and unit counts, truck activity, and more

Hardware

There is a lot of external Hardware that can be used to enhance the Fast-Weigh experience. Follow the References below to see our recommended Hardware.

Accounting Interfaces

Fast-Weigh integrates directly with many Accounting Interfaces, namely Quickbooks. But you can find all of the different Integrations following the link below.

Integrations

Loader App

As of Sept. 1st 2024 we updated our web portal to include new pricing and repricing options for tickets. This article will lay out where these tools can be found and how to utilize them.

Where the tools are located and how they work:

Ticket Query

There is now a "Pricing" column in the ticket query:

You will see the button in the pricing column until you batch your tickets. Once you have batched your tickets you will see the following in the pricing column:

Clicking the button in the ticket query will pull up Edit Ticket Pricing window:

Edit Ticket Pricing pop-up

First lets look at rates and the Lock Rate option:

Changing the rate in this pop-up will change the rates for the particular ticket when it comes time to batch your tickets. You may check the "Lock Rate" box to lock any or all of the rates on a particular ticket to ensure the rates do not get updated when batching via the Reprice Checkbox on the New Billing screen, more on this later.

Next lets look at Tax Code, Update Tickets, and the Update Order Product checkboxes:

You may use the Tax Code drop down to change the Tax Code on the particular ticket. If you need to change the tax code on all of the unbilled tickets on an order for a particular products you can check the Update Tickets checkbox to accomplish this. Checking the Update Tickets checkbox will update the tax code on all unbilled tickets that share the same order product.

The Update Order Product checkbox will take any changes you made to the ticket and apply them to the order product for any future tickets ran on the order. This will also allow you to make an edit to a single ticket and reprice in bulk while in the new billing screen via use of "Reprice Selected Tickets" or the Reprice Checkbox. See New Billing Reprice for more on this.

Edit Ticket Pricing for different Pay Types

Orders

There are two places within an order that include repricing tickets, the first is in the Update Products window:

Click to open the Update Products window:

This window allows you to easily update all products on an order. Take care to notice the Reprice Unbilled Tickets checkbox here, as if you leave this checked once you click "Save" all of the unbilled tickets for that order will reflect the new rates that were set. See if you would like more information on the fields in this window.

The second place to reprice tickets is in the order product edit screen:

You can now use the order product edit screen to reprice all unbilled tickets for a particular product on an order. You may also uncheck this box if you need your current unbilled tickets to maintain the previous pricing.

Billing - New Billing

There are three places in the New Billing tab of the Billing screen that allow you to change ticket pricing, and the first is another Pricing column similar to the Ticket Query:

When you first click the button you will see the following pop-up:

This pop-up is to alert you that the tickets that are checked as selected will be reset. In this case, if you were to only have one ticket selected and click "Ok" on this pop-up it will reset to all tickets being checked. Once you click "Ok" you will be met with the same Edit Ticket Pricing pop-up from the Ticket Query.

The options here function the same as the .

The next two places in the New Billing screen that you will find repricing tools are the button and the Reprice Checkbox():

Reprice Selected Tickets Button

The Reprice Selected Tickets button will reprice all tickets selected in the billing screen to match the pricing that is set on the order product. This action is completed immediately after clicking the button, so ensure you are certain you would like to change pricing before clicking the button.

If you typically run Pre-Billing Pricing Verification reports before batching tickets and your ticket pricing seems off on the report we recommend Repricing Selected Tickets and double checking the report. This typically sets the pricing to what is expected.

Reprice Checkbox

The Reprice Checkbox functionally does the same thing as the Reprice Selected Tickets button, however the action is completed at the time of creating a batch. If the Reprice Checkbox is checked, then when you click the button the tickets being batched will be repriced to match what is set on the order product.

Narrow The Search

Utilizing Region, Location, From, and To Dates you can narrow down the information presented on the Home tab.

Once you have set the desired filter parameters you can click the button to display the filtered information.

Info Tiles

There are five different info tiles that gives general information at a glance

• Total Loads - The total amount of loads for the given filter parameters

• Total Units - The total amount of units for the given filter parameters

• Active Customers - The number of active customers for the given filter parameters

Tables and Graphs

There are five different tables and matching graphs you can switch between.

Products Table and Graph

On the Products tab, the table will have the following information:

• Product ID - The ID you have set for your product(s) in Product Setup

• Product - The descriptive name for your product(s)

• Loads - The number of loads for the product in the given filter parameters

The graph will have a bar for each product and reflect the number of units of a product.

Customers Table and Graph

On the Customers tab, the table will have the following information:

• Customer ID - The ID you have set for your customer(s) in Customers

• Customer - The descriptive name for your customer(s)

• Loads - The number of loads for the customer in the given filter parameters

The graph will have a bar for each customer and reflect the number of units the customer received.

Orders Table and Graph

On the Orders tab, the table will have the following information:

• Order - The order number and description

• Customer - The customer associated with the order

• Product - The product associated with the customer and the order

The graph will have a bar for each order and reflect the number of units on that order.

Trucks Table and Graph

On the Trucks tab, the table will have the following information:

• Truck ID - The ID you have set for your truck(s) in Trucks

• Hauler - The hauler the truck(s) are associated with

• Loads - The number of loads on the truck in the given filter parameters

The graph will have a bar for each truck and reflect the number of units on that truck.

Locations Table and Graph

On the Locations tab, the table will have the following information:

• Location - The location that has had tickets generated

• Loads - The number of loads in the location in the given filter parameters

• Units - The number of units in the location in the given filter parameters

The graph will have a bar for each location and reflect the number of units in that location.

Wrap-up and Tips

If you click the button to the right of any of the items in the table you will be taken to the Ticket Query to view all of the relevant tickets.

Each table will have total loads and units at the bottom of each respective column.

Finally, you can see a Units by Time graph that shows the number of units that have gone out over the time frame set in the From and To dates.

In the Load-Out Dashboard screen, you are presented with two graphs:

You are able to filter the information presented on the table by selecting a Region and a Location. Setting a filter will show any relevant trucks or loaders on their respective tables.

Minutes In Yard Graph

This graph presents you with how many minutes your trucks have been actively in the yard. Trucks are set "In Yard" via the Desktop Ticketing App, and once they have been marked "in yard" they will populate in this graph. The minutes a truck is in the yard are represented along the y-axis, and the trucks are listed along the x-axis.

The trucks represented by blue bars are not loaded with material and are in the yard.

The trucks represented by green bars are loaded with material and are in the yard.

Loads Per Loader Graph

This graph represents how many loads a Loader has completed in a day. Along the y-axis are the amount of loads, and along the x-axis are the loaders.

Here you are able to see a table view with all of the trucks that are currently In-Yard. You will see the Truck ID, Hauler, Beacon ID (if applicable), when the truck entered the yard, when the truck was loaded, how many minutes in yard, order details if the truck is assigned to an order, and the Loader ID.

Applying Filters

• Region - Drop-down menu for Region selection

• Location - Drop-down menu for Location selection, a Region must be selected for this menu to populate

You can utilize the filter funnels at the top of the table to narrow down your search further.

Below is an outline of each item on the table:

Here you are able to view when trucks entered the yard and were ticketed out.

You can query by Region, Location, Date, Truck ID, and Beacon ID. You may also use the filter funnels in the table headers to make your search more specific.

Above is an example that shows when the trucks were marked in yard, when they were loaded, the minimum amount of loads, and when the trucks were ticketed out.

You are also able to see the Ticket # and Order details associated with the tickets the trucks were ticketed out on.

If you are using the Loader app you will also be able to see the Loader ID of who loaded which truck.

Finally, you are also able to export to Excel by clicking the button at the top of the table.

The [ Classic ] submenu allows users who prefer the older format of the Dashboard, In-Yard, and History pages to access them.

Filters and Grouping

The Ticket Query is going to house all of the tickets that are synced from your Ticketing Application. Here you are able to filter your search utilizing the filter parameters at the top of the Ticket Query screen.

Each of the filter parameters are as described in the following:

• Region - Specify region associated with the ticket - This must be set in order to filter by Order

• Location - Specify location associated with the ticket

• Yard - Specify yard associated with the ticket

• Customer - Specify customer associated with ticket

• Order - Specify the order that was ticketed on

• Product - Specify the product that was ticket on

• Hauler - Specify the hauler that was ticketed on

• Truck - Specify the truck that was ticketed on

• Ticket # - Enter a specific ticket number to find a single ticket

• MP Tkt # - Enter a specific ticket number associated with a Multi-Product Ticket to return all the ticket Ex. Entering MP Tkt #: 1001 will return tickets 1001.1, 1001.2, 1001.3, if you utilize a multi-product ticket

• Operator - Specify an operator to narrow down to one Ticketing App user

• Batch # - Specify a batch number the ticket(s) have been assigned to

• Invoice # - Specify an invoice number the ticket(s) have been assigned to

• Date - Set the To and From to specify a date range of interest

• PO Num - Specify a PO number the ticket(s) have been assigned

• Type - Set the type of ticket you are trying to view

  • Current - This filter will include all your most current tickets: Original tickets(Version 1) and the Rebilled tickets(Version 3)

  • Original - This filter includes all Version 1 of your tickets, even if they have been Credit/Rebilled
• Voids - Checking the Voids box will show any tickets that have been voided, whether they have been voided from the web portal or the ticketing app

• Group by Columns - You can also drag any column and drop it on the "Drag a column header and drop it here to group by that column" to group by a specific column header

ETicket and Edit

The Ticket Query table provides all the information on the tickets that have been ran. You are able to print ETickets, Archived PDFs, as well as Exporting PDFs and an Excel spreadsheet of all tickets you have queried.

If you click the ETicket button on a given ticket it will download a PDF of the ETicket format of the specific ticket. This can be used for quick reference or any other company need.

To edit an individual ticket you can click the button to pull up the Edit Ticket window:

You may make any adjustments necessary to the ticket in this window, and you must leave a Revision Note before clicking Save. The Revision Note is to help keep record of edits to a ticket, and should be contain enough details to give reason for the edit.