Information on logging into the new ticketing app and setting up your devices for use with ticketing.
Once you have clicked the new ticketing app icon you will notice that it opens a webpage "localhost:5001/login". You will now be ticketing out of this webpage rather than an application local to your computer.
You will utilize the same credentials used to log in to the web portal to log into the new ticketing app.
Once you have logged in you will be taken to the Dashboard. For more information on each of the sections of the new application, navigate to the Application section of the knowledge base.
We recommend setting a PIN once you have logged in so that you may utilize offline ticketing if the need arises. Go to User Settings in the bottom left of the screen, and this will take you to the screen to set your pin.
Once your PIN has been set, you will utilize this PIN rather than your password to login.
After logging in and setting your PIN, you'll want to setup all relevant devices that you will be using with Fast-Weigh. Navigate to the Server Settings tab to begin setting up your devices.
This page is the hub for all of your devices that you will use with Fast-Weigh. You can add any of the devices you used with the previous Fast-Weigh application at this screen such as cameras, scales, traffic lights, and printers.
To add a device click the "+ Add device" button next to Manage devices. This will open an Add Device pop-up window.
Device Type - Select the type of device you would like to add. Can be IP Camera, IP Scale, LPR Camera, Printer, Serial Scale, or Traffic Light.
Name - Give your device an appropriate name
The fields following Name will change depending on the Device Type that is selected. For this example we will setup a Printer.
Select Printer as the device type, and then select the desired printer from the OS Printer: dropdown menu. You may also set any number of copies to print depending on your company's needs.
Now that you have the printer added, you have to set the printer for your lane. On the Server Settings page at the top you will see Manage Lanes, here you will see your lane where you can attach your added devices.
To attach the previously added printer you will click the printer button below Available Printers and then select the printer you added. Then you can set this printer to be your Ticket Printer and Cash Printer.
To see how to add other types of devices navigate to the Manage Devices page of the Knowledge Base.
You have now successfully setup your new Fast-Weigh ticketing application. If you need any assistance with any part of this process feel free to contact us at 865-219-2980 or by email at support@tacinsight.com.
Information for setting up the new Fast-Weigh Application
To begin setting up your new Fast-Weigh application you will first need to create a Sync Config. Think of this as your new "Devices" page, as this is where you will set up what kind of device will be used and at which location. There are new components to setting up your Sync Config(Devices) and that will be outlined below.
Type - Set what kind of device is going to be utilized. Defaults to Scale House.
Name: Set the name of device. Ex. Knoxville Scale house
Locations: Set the location of the device
Barcode Formats: I'm not too sure what this is used for at the moment
Ticket Break: Important for multi-location ticketing
Target Server Version: Set server version, will generally always be the most up-to-date server version
Target UI Version: Set UI version, will generally always be the most up-to-date UI version
Target Kiosk Server Version: Set Kiosk server version, will generally always be the most up-to-date kiosk server version
Active: Ensure this is checked so that you can utilize the created Sync Config
Once you click "Update" you should see your newly created Sync Config in the table. This will now allow you to download the appropriate version of the new application, as well as create Lanes to be used when ticketing. Your table will populate an API Key that you will need to utilize when logging into the new application as well.
We recommend setting up your Lanes before installing the application
Once the Sync Config has been created the table should appear like the one above, and you should be able to click the magnifying glass in the Lanes column to be able create your Lanes.
Clicking the magnifying glass will open up the Lane Setup window, then click "+ New Lane to create your Lane.
Here you will fill out the relevant information for the Lane you would like to create.
Location: The location the lane will be utilized, which is limited by the location set when setting up your Sync Config.
Name: An appropriate name for the Lane. Ex. Knoxville Outbound Scale
Ticket Report: This is the Ticket Format your tickets will print on, this was originally set in the Ticketing App
Tare Report: This is the Tare Ticket Format you will print if you are taring trucks as they enter the yard
Allow Manual Weight: Enable this to be able to enter weights manually, this was enabled or disabled within the Ticketing App previously
Manual Weight Unit: Set the weight unit for when entering weights manually, can be either Pounds or Tons
Once you click "Update" you have finished setting up your Sync Config and Lane, and you are now ready to download and install the new application.
Now that some of the initial setup is complete, you should download the new application from within the Sync Configs screen in the Web Portal.
Once you click the download button you should be able to run the installer by checking your downloads in your web browser:
Or you can run the installer from your system files by navigating to Downloads:
First select a language:
Next go through the Setup Wizard. When prompted to "Open Port on Firewall" select Yes.
We recommend selecting Yes unless you have strict network security policies. This setting can be changed later if you select No.
Next you will enter your Sync Config Key. Copy and past the API Key that was created when you finished setting you up your Sync Config.
After entering your Sync Config Key/API Key in you will be asked to select the UI Mode your device will be using.
You are able to select between Ticket, Kiosk, or Both.
Ticketing: Used when utilizing the Desktop Ticketing App on a scale house computer.
Kiosk: This is for a kiosk that would have normally been utilizing Driver Kiosk Mode or for one of the Teguar Kiosks.
Both: This will allow the device to be utilized as both the Ticketing app and the Kiosk mode
Finally, you will be asked to create desktop icons.
We recommend select Yes to mitigate any potential confusion, and this icon will serve as the replacement for the legacy Ticketing App icon.
Once you click Next after the Desktop Icon screen you will begin your installation of the new Fast-Weigh Ticketing App. You will be prompted to click Finish once this installation is complete.
The new app icon looks just like the old app icon, but you will notice that it is an internet shortcut. This will open a window or tab in your web browser where you will be ticketing now, as well as have more visibility on other items you would normally interface with in the Web Portal.
Once you have clicked the icon and it has opened a window or tab in your web browser you will be able to .
