# Setup

{% hint style="warning" %}
We recommend contacting Support for assistance Installing and Configuring the Fast-Weigh Ticketing App
{% endhint %}

## Web Portal Setup

Web Portal > Admin Settings (Gear Icon) > Devices

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Device ID: Short Code for the Location

PIN: Short Numeric Code for the Location

Region/Location: Determines what location data will be used for this ticking app log-in

Barcode Formats: If you plan on using a Barcode Scanner or RFID Reader at this location, select the appropriate Format

Active: Toggle to enable or Disable this log-in&#x20;

&#x20;

## Ticketing App installation:

You can download the ticketing app directly from the Microsoft Store by searching for "Fast Weigh Ticketing" or by following this link:

{% embed url="<https://www.microsoft.com/store/productId/9PGBWRVNQGSV?ocid=pdpshare>" %}

After installing the application you should see this:

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FeEfHupQvJBnJXmhavaIN%2Fimage.png?alt=media&#x26;token=8e312f8e-b827-4a13-9a41-a7d3b76c9d63" alt=""><figcaption></figcaption></figure>

Input the following IDs and PINs

Customer ID: This ID can be provided by Fast-Weigh Support

Customer PIN: This PIN can be provided by Fast-Weigh Support

Scalehouse ID: Can be found in the Web portal by going to Admin Settings > Devices

Scalehouse PIN: Can be found in the Web portal by going to Admin Settings > Devices

Click the Sync button in the top right of the ticketing app;

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2FCxRulbEQBfnNrtmXCfdO%2Fimage.png?alt=media&#x26;token=616e86ae-8219-4af5-aad3-4a12292411b2" alt=""><figcaption></figcaption></figure>

You should see the app cycle through various categories of Data being synced. If you receive an error message, you most likely entered the wrong ID/PIN.

Go to the Reports Tab:

<figure><img src="https://490131596-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LJDMCSYOqplCEgCo73X%2Fuploads%2Ft7LCkElWO4Z0SpyDBD5D%2Fimage.png?alt=media&#x26;token=ca17ad27-98e0-48af-abf6-92a6d2ea7169" alt=""><figcaption><p>If you do not see this menu, go to the settings of the ticketing app</p></figcaption></figure>

Click Update from Portal:

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You should receive this pop-up message, close it.

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Return to the General Tab

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Enter the Display Name, Phone, and Address. These fields will be displayed on the ticket

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Go to the Ticket Tab:

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Set the First/Last Ticket Number. You will need to click Change first, be careful to not use ticket numbers that have already been ticketed with at this location

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Scroll to the bottom of the Ticket Tab and if desired set a message to be displayed on all tickets:

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Select a Ticket Report:

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Additional information about some of the available ticket formats:

1 Part: 8 1/2 x 11, 1 ticket per page

2 Part: 8 1/2 x 11, 2 tickets per page (intended for perforated paper)

3 Part: 8 1/2 x 11, 3 tickets per page (intended for perforated paper)

4 Part: 8 1/2 x 11, 3 tickets per page (intended for perforated paper)

3 Inch: 3 Inch Thermal Receipt Style, 1 ticket per page

4 x 6: 4 x 6 Thermal Label Style , 1 ticket per page