> For the complete documentation index, see [llms.txt](https://help.tacinsight.com/fast-weigh-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tacinsight.com/fast-weigh-knowledge-base/references/legacy-ticketing-app/setup.md).

# Setup

{% hint style="warning" %}
We recommend contacting Support for assistance Installing and Configuring the Fast-Weigh Ticketing App
{% endhint %}

## Web Portal Setup

Web Portal > Admin Settings (Gear Icon) > Devices

<figure><img src="/files/oAmgjH150w4EFf5rkZGn" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/SJCZQcX5MNViM8igWjrF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ENjeIRrZdmfFwQurQGiG" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pczzUTPvWtYD7OTggoRL" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tz6CbFQ5KjD5Vy4sVDMD" alt=""><figcaption></figcaption></figure>

Device ID: Short Code for the Location

PIN: Short Numeric Code for the Location

Region/Location: Determines what location data will be used for this ticking app log-in

Barcode Formats: If you plan on using a Barcode Scanner or RFID Reader at this location, select the appropriate Format

Active: Toggle to enable or Disable this log-in&#x20;

&#x20;

## Ticketing App installation:

You can download the ticketing app directly from the Microsoft Store by searching for "Fast Weigh Ticketing" or by following this link:

{% embed url="<https://www.microsoft.com/store/productId/9PGBWRVNQGSV?ocid=pdpshare>" %}

After installing the application you should see this:

<figure><img src="/files/zLUoEkPIh8NoxZc60N50" alt=""><figcaption></figcaption></figure>

Input the following IDs and PINs

Customer ID: This ID can be provided by Fast-Weigh Support

Customer PIN: This PIN can be provided by Fast-Weigh Support

Scalehouse ID: Can be found in the Web portal by going to Admin Settings > Devices

Scalehouse PIN: Can be found in the Web portal by going to Admin Settings > Devices

Click the Sync button in the top right of the ticketing app;

<figure><img src="/files/Z4qsIFWFmtq7VjZPpiJj" alt=""><figcaption></figcaption></figure>

You should see the app cycle through various categories of Data being synced. If you receive an error message, you most likely entered the wrong ID/PIN.

Go to the Reports Tab:

<figure><img src="/files/222VKfcgNPntGO7kxr7g" alt=""><figcaption><p>If you do not see this menu, go to the settings of the ticketing app</p></figcaption></figure>

Click Update from Portal:

<figure><img src="/files/gVoCSchqtb5RkNzUeC0R" alt=""><figcaption></figcaption></figure>

You should receive this pop-up message, close it.

<figure><img src="/files/mHRXzE8ArwT9q9UfkyZk" alt=""><figcaption></figcaption></figure>

Return to the General Tab

<figure><img src="/files/C6AgYHEmgYpOAqA1n4i3" alt=""><figcaption></figcaption></figure>

Enter the Display Name, Phone, and Address. These fields will be displayed on the ticket

<figure><img src="/files/ahFPN6iRHp0ZjPQlMxRn" alt=""><figcaption></figcaption></figure>

Go to the Ticket Tab:

<figure><img src="/files/Bm1927N7TwprWQF0KTaP" alt=""><figcaption></figcaption></figure>

Set the First/Last Ticket Number. You will need to click Change first, be careful to not use ticket numbers that have already been ticketed with at this location

<figure><img src="/files/jML5Qtgr8XnXQmQ6ENBr" alt=""><figcaption></figcaption></figure>

Scroll to the bottom of the Ticket Tab and if desired set a message to be displayed on all tickets:

<figure><img src="/files/obv3LBUQHbxGJXeoE6j9" alt=""><figcaption></figcaption></figure>

Select a Ticket Report:

<figure><img src="/files/tPn9TUxqKyMphBCHuZUI" alt=""><figcaption></figcaption></figure>

Additional information about some of the available ticket formats:

1 Part: 8 1/2 x 11, 1 ticket per page

2 Part: 8 1/2 x 11, 2 tickets per page (intended for perforated paper)

3 Part: 8 1/2 x 11, 3 tickets per page (intended for perforated paper)

4 Part: 8 1/2 x 11, 3 tickets per page (intended for perforated paper)

3 Inch: 3 Inch Thermal Receipt Style, 1 ticket per page

4 x 6: 4 x 6 Thermal Label Style , 1 ticket per page