# Can I create tickets without an Order?

{% embed url="<https://www.youtube.com/watch?v=AleaG4KyPJI>" %}

**Yes**, tickets can be created without an **Order**.

{% hint style="warning" %}
Orderless Ticketing is a new feature to Fast-Weigh. To get started, you may need to confirm that you are properly setup to do Orderless ticketing.
{% endhint %}

## Orderless Ticket Setup

{% stepper %}
{% step %}

### Uncheck Require Order

**Customers** by default have **\[ Require Order ]** checked. To do Orderless Ticketing on a customer, you must have this setting disabled.

<figure><img src="/files/yq39gtI8eq8Aqnp1wO38" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Set Product Pricing

In **\[ Resources > Products > Products & Pricing ]**, set the price for the product you want to do Orderless Ticketing on under the **Pricing Template** that is assigned to the customer.

<figure><img src="/files/PeDw6XkkP2LekecSN2yb" alt=""><figcaption><p>Pricing Template Assigned to the Customer</p></figcaption></figure>

<figure><img src="/files/P8iJNi2RnJMDd0grPXMj" alt=""><figcaption><p>The product's price under the same Pricing Template</p></figcaption></figure>
{% endstep %}

{% step %}

### Set Extra Pricing ( optional )

Once the product's pricing has been set, you can click **\[ More ]** to set additional pricing that the ticket will use when ticketing without an Order.

<figure><img src="/files/ZgIJtr52h89tESXSwXFF" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/28FBJDkX9K6yzIGFdHz9" alt=""><figcaption><p>Extra Pricing Window</p></figcaption></figure>
{% endstep %}
{% endstepper %}

## Portal Ticket Entry

To create an Orderless Ticket via the Portal's Ticket Entry, you can select the appropriate customer then set the **\[ Order ]** to **\[ None ]**

After setting the Order to None, Location and Yard dropdowns will appear which will need to be filled out, after which ticketing is the same.

<figure><img src="/files/LUARMSSFM7Cnm6YfMD5o" alt=""><figcaption></figcaption></figure>

## New Ticketing App

To create an Orderless Ticket via the New Ticketing App, simply select the appropriate Customer, **skip** selecting an Order, and select the product.

<figure><img src="/files/vuT95YtdfMfXmb5M9cZz" alt=""><figcaption></figcaption></figure>

***

## References

{% content-ref url="/pages/R1EnBdScYcTNgRWHiXrL" %}
[Products](/fast-weigh-knowledge-base/references/web-portal/resources/products.md)
{% endcontent-ref %}

{% content-ref url="/pages/knRumj0gwP4mXKNtYCVh" %}
[Customer](/fast-weigh-knowledge-base/references/web-portal/resources/customer.md)
{% endcontent-ref %}

{% content-ref url="/pages/sEY8GIuSCTcD8VAV0aQ9" %}
[Ticket Entry](/fast-weigh-knowledge-base/references/web-portal/tickets/ticket-entry.md)
{% endcontent-ref %}

{% content-ref url="/pages/eKaNlkLlAKopPY6o7CtY" %}
[Lanes & Ticketing](/fast-weigh-knowledge-base/references/ticketing-app/application/lanes-and-ticketing.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.tacinsight.com/fast-weigh-knowledge-base/faqs-and-best-practices/frequently-asked-questions/can-i-create-tickets-without-an-order.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.